Excellent location just in the centre of Nagpur. Got decent Gym but doesn’t have steam or jacuzzi. Food is decent. Just a nice decent experience. Excellent for a business trip or a day trip.
翻譯
訪客
入住日期 2024年3月
其他
2.0/5
發佈於 2024年3月1日
I like to give praise where it’s warranted. So I’ll start with the positives of this hotel. The food at their multi cuisine restaurant was great. We tried the dinner buffet and everything from the taste, to the service was outstanding. The decor of the hotel reflects the royal era with its ornate furnishings and lives upto its name of Imperial. Having said that nothing else about the hotel is good. At checkin, we requested for a packed breakfast since we had an early flight. They flat refused saying it’s against management policy to give a packed breakfast. They were willing to open buffet breakfast early but not give a takeaway of a sandwich or whatever one item from the buffet. After our travel agent who uses this hotel frequently requested they apparently agreed but when we came for checkout the guy at the desk was clueless. The hotel is dated and it shows through. The carpets are stained and old. And our room had a musty smell to it which they tried to mask with strong room freshener. The rooms and bathrooms are big but the wall at places was peeling. The linen was grey with over use. The remotes to the TV didn’t work. Their attention to detail is out of the window. Both our rooms were double occupancy and we had one pair of bathroom slippers. The lights in the corridors weren’t turned on and the pathway to the room was dark at 5 pm and 6 am. Worst of all was, at 12:30 midnight some random stranger opened our room door and walked in and was standing by the bed when we woke up. My dad had to scream at him saying it was our room. And our other room at 1 am, somebody was trying to open it and I had to yell saying the room is occupied. I wouldn’t recommend it for the stay since nothing about the stay was nice. Since it was 1 night and 15 mins to the airport we just braved it. I’d for sure recommend it for the buffet dinner though. Customer service is the worst. Our luggage was not delivered for 40 mins and we had to call to make it happen. And after all that the bell boys stand there looking at us expectantly for a tip!!!!
翻譯
SON S
入住日期 2024年7月
商務旅客
5.0/5
傑出
發佈於 2024年7月20日
Divya sawlani thank you ~ help me 항상 친철하게 도움줘서 감사합니다~. 항상 웃는 얼굴로 친절히 응대해주니 정말 서비스가 좋다고 느낍니다. ~~~~~~~~~~~~~~~~~~~ 그리고 배탈이 났을때도 먹는 음식을 신경써주셔서 감사했어요~~~~~~~~~~~~~ 좋은 호텔에서 출장생활이 즐거웠어요. 감사합니다. ‐----------------------------------------------
翻譯
Dhruvi N
入住日期 2024年4月
家庭旅遊
3.0/5
發佈於 2024年4月29日
The rooms were comfortable and lovely, and the hotel's service was excellent. However, the only upsetting thing was the separation of non-veg and vegetarian food. We witnessed the chef cook chicken, wash the same utensil with water, and then use it to cook paneer chilly, which was later served at our table. I would suggest being careful with non-veg and veg food and adding more Jain options to the menu.
翻譯
Cruiser41097337083
入住日期 2024年4月
家庭旅遊
5.0/5
傑出
發佈於 2024年4月19日
The food for tasty and the overall experience was excellent.Neha, Gangaram and priyanka made ensure that the experience was hassle free. The staff understood our palette and prepared accordingly. Nice touch of complementary pani puri. The brass tableware is in a class of its own!
翻譯
DayTrip04770296530
入住日期 2024年4月
獨自旅遊
1.0/5
發佈於 2024年4月18日
The service at the buffet lunch was pathetic, the staff in a hurry served all the things in the table.. right from the soup to fresh lime soda..lol.. at the same time n then in the main course the dishes were absconding after a while. In general there was lot of chaos.n a very poor service.
翻譯
訪客
入住日期 2023年12月
其他
1.0/5
發佈於 2023年12月24日
The rooms for this hotel is nice and clean and the food for dinner service is very delicious, however that's about where the good experience ends. The wifi is inconsistent and you would be constantly disconnected. If the hotel makes a mistake in any form and they admit it was their fault, they will NOT apologize at any point nor will they do anything to rectify the problems. One of the worst experience we had during our stay was that the hotel made a mistake and posted someone else's room service to our room and refused to rectify the mistake and we were force to pay for this charge at check out. Even after providing evidence that it was not our order, they refused to acknowledge the evidence or listen to us. The management at this property have very big egos and will refuse to accept any fault and will not apologize for the poor customer service.
翻譯
訪客
入住日期 2023年9月
其他
2.0/5
發佈於 2023年9月13日
Very sorry to say but the guest services are pathetic. I stayed in room 314 and had complained daily on the loud noises from the banquet hall located nearby. Very loud noise and even after complaining to front desk no action was taken and this had been continuing for 3 continuous nights even after 12am. Surprising no police action for loud music beyond 12 am. Yes I agree with one more review posted that when you walk to to room it smells like bathroom. No freshness. The food is good and so are the pillows..but no peace of mind and Please don’t take room 314.
翻譯
訪客
入住日期 2023年10月
其他
1.0/5
發佈於 2023年10月26日
Its worst experience every time I go. They bluntly refuse to any request you make. Always face disappointment every time I go. Its has good locations and ambience. But people here are typically narrow mentality. Good bye
翻譯
195shwetap
入住日期 2024年7月
商務旅客
5.0/5
傑出
發佈於 2024年7月12日
Dear Tuli imperial Team, I was staying at your hotel and it was an amazing stay you have got great customer service which is difficult to find now a days , I checked in when it was breaks fast time your staff Ms. Divya was so good and has an amazing smile and I always find her so welcoming, then again in lunch Mr. Amal he is a gem that you guys have so quick and always asking if u need anything, so overall you have got a great team under you . Always keep this decorum and standards it was a lovely stay with you guys hope to come again.
翻譯
Explore63735409564
入住日期 2024年6月
家庭旅遊
5.0/5
傑出
發佈於 2024年6月17日
Ms Ambika Uikey was highly polite and very hospitable. She was very amiable and added on to the quality time. Overall a great evening well spent... Keep up the good work.The food was very tasty with a wide variety in both veg and non veg category.
翻譯
訪客
入住日期 2024年11月
其他
5.0/5
傑出
發佈於 2024年11月5日
The stay with the hotel was very pleasant. Rooms were clean and tidy. Everything was at its place.. The staff at night shift were professional yet polite. Really enjoyed my stay here..would definitely recommend it to my friends and family…
翻譯
訪客
入住日期 2024年11月
其他
5.0/5
傑出
發佈於 2024年11月3日
Everything is 10/10.The food is nice. Staff even more cooperative. The aesthetics of this place are just wow.Good buffet options and in-room dining options available............. Would recommend this place for sure to everyone.😊😊😊😊😊😊😊
翻譯
訪客
入住日期 2024年11月
其他
5.0/5
傑出
發佈於 2024年11月1日
Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service in where we had dinner. Food was good and great value for money and service was attentive and efficient. Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future. Thank you Gurudev and Aryan
翻譯
訪客
入住日期 2024年10月
其他
5.0/5
傑出
發佈於 2024年10月31日
The staff was so polite specifically Mr Gurudev .the staff assisted us throughout our trip and was no nice and welcoming that we didn’t feel like leaving even on Diwali . Lovely hospitality, good hotel and good food. Recommended 100 percent