Received the best service from Lilian. She patient's responded to our needs, and represented the hotel very well, exceptional customer management skills. The food is okay, tasty and prepared fresh. Keep it up
翻譯
訪客
入住日期 2023年5月
其他
0則評價
5.0/5
傑出
發佈於 2023年5月6日
Rooms are super clean ,the conference hall well ventilated, and food was woow in good temperatures and in time, funny how I couldn't wait for meal time.Good work can't wait to be back, I left the place happy 😊
翻譯
訪客
入住日期 2023年1月
商務旅客
0則評價
5.0/5
傑出
發佈於 2023年1月31日
I organized a 5- day bootcamp training for twenty (20) youth and organizations leaders, which took place at Ngong Hills Hotel. The first thing that caught my attention was the speed with which emails were responded to and calls were picked within the first ring. On the day of check in, staff were on standby to receive my team, the rooms were well kept and spacious, the meals, (Breakfast, Lunch & Dinner) was well prepared and in varieties, considering different preferences and health conditions. The staff had proper customer etiquette and ensured guests were well attended to.
翻譯
訪客
入住日期 2023年5月
其他
0則評價
5.0/5
傑出
發佈於 2023年5月3日
Amazing hospitality and friendly staff. The rib platter was especially delicious. We also enjoyed the extensive drink menu with the variety of cocktails to choose from. Would definitely visit again and again.
翻譯
Marcus
入住日期 2023年11月
其他
4.0/5
很好
發佈於 2023年11月8日
Was a bit crazy cz the staff did not know exactly what to charge and what was booked.
翻譯
Edith
入住日期 2021年11月
夫妻/情侶
4.0/5
很好
發佈於 2021年11月14日
El hotel esta cerca de tiendas y supermercado. el cuarto que nos todo. el sensor de movimiento tenia problemas, la ducha el agua slia por todos lados, la goma de la puerra del bańo estaba despegada, reporte todo y enseguida fueron a arreglar todo, muy buena respuesta. El desayuno muy bueno. En general nos fue miy bien en este hotel el servicio y atención muy bueno. lo recomiendo.
翻譯
Yijia
入住日期 2023年1月
商務旅客
4.0/5
很好
發佈於 2023年1月10日
The staff is very friendly, and the related facilities of the shower room need to be remodeled
翻譯
Joseph Mavindu
入住日期 2021年10月
商務旅客
3.0/5
發佈於 2021年10月1日
Liked their clean room. Friendly staff too.
Disliked: when I extended my stay by 2 days, they hicked prices opportunistically
翻譯
David
入住日期 2022年4月
家庭旅遊
5.0/5
傑出
發佈於 2022年4月13日
An affordable four star hotel. Worth trying
翻譯
Tony
入住日期 2022年10月
其他
5.0/5
傑出
發佈於 2022年10月6日
Location is great
翻譯
訪客
入住日期 2024年3月
其他
0則評價
3.0/5
發佈於 2024年3月18日
My husband and I stayed at this hotel for 5 nights. Our first night was wonderful. We had a housekeeping issue the 2nd night and had to move to a different suite on the same floor. The housekeeping supervisor Mr Cephas was very kind and professional in solving our issues. The staff is friendly, the food is not bad. I must say though that the hotel could do better as far as paying attention to details. Shower glass doors, water drainage in the shower was too slow. Hallway carpet had stains that could easily be cleaned to give guests a 4 star experience.
翻譯
Sherrell
入住日期 2024年2月
夫妻/情侶
5.0/5
傑出
發佈於 2024年2月8日
The property need to have a better Internet system, and they need to let people be aware that they are responsible for their driver to and from the airport. Other than that the hotel is in a great location. The restaurant food was great and the staff was outstanding they had a lot of respect from the people that let you in the gate to the ones twho prepare your food to the one who clean your room to the ones at the front desk, I enjoyed everything about my stay at this hotel. I stayed there for 12 days and my stay was amazing. This hotel had the best staff I ever meet. I love the way everyone greeted you on a daily basis.