內羅畢海明威酒店(Hemingways Nairobi)

Amazing place, highly recommend it, will come back as soon as we can. Atmosphere is extremely calm and relaxing, perfect place to relax and recover. The rooms have a perfect style and decoration, food is amazing, staff the kindest and most professional you can find.

The most impressive hotel and staff I have encountered in over 40 years of travel! Every detail was seen to. Every meal was perfect. The staff was the most personable and pleasant I have encountered anywhere. The butler service (Kennedy was ours) was amazing. I never waited more than 5 minutes to have any request answered. The dining wait staff was superb (Newton was our favorite). The spa was excellent. The grounds immaculate. This is one of the few times that I feel I got everything I paid for. We will be back as soon as we save up our pennies.

I wish I could give this hotel the 5 stars it's rooms and food deserve but my check in experience was a negative 3. Despite my showing the front desk a confirmation email, an active reservation in the Hyatt app, and having Hyatt customer service live on the phone, the hotel's reservations manager Beth insisted my reservation had been cancelled. I was treated as an interloper. The rudeness took on new levels when my driver arrived (while the check in argument continued) and the hotel both refused to give him a cold drink "no he's a local" and refused to let me pay for one "so far you are not a guest." When I objected to how I was treated, Beth assured me that "guests are never treated this way." Right. Just interlopers with active confirmed reservations. Rude and pathetic.

We went in Safari for 12 days. And the way the flights worked out it was cheaper to stay a few extra days. We did not know how great this would be. The Safari was in red but up every morning at 5:30 am. This was a vacation after the safari. One of the best hotels I have stayed anywhere in the world. Service and food is over the top. Not to mention the quality of rooms. Our butler service and the beauty of the hotel and grounds. Can’t miss destination

We used this a bit of a base which enabled luggage to be left to accommodate internal flight weight limits. The hotel is in the Karen district of Nairobi and has reasonably quick access to and from both Jomo Kenyetta and Wilson Airports, 40 mins max normally. It follows that access by road to places like Mombasa, the Tsavo National Park, Amboseli, Masai Mara, and probably Nakuru and Naivasha should be initially straight forward to get out of Nairobi. Places in the North such as the Aberdare’s and Samburu will take a lot longer due to clear Nairobi due to traffic. Most of the suites are in 6 blocks running downhill on the right-hand side of the hotel. If you have mobility issues there are ground floor rooms and staff can provide lifts back up to the hotel in electric trollies. We stayed 4 nights, one night, then safari, one night, and another safari, and 2 nights, all in three different suites. However the suite layout was the same. Large bed with what you would expect in such a hotel room. Two sliding doors enable access to the balcony with furniture to sit or lay down on. Views vary a bit depending on which room but all overlook the garden and a couple of ponds. The bathroom is behind the main room with shower (one morning there was no hot water), bath, toilet and basins at either end. A walk in wardrobe with a safe. The wardrobe has an automatic light so at night if you don’t want to have the light come on, close the doors. However, a light to guide you to the toilet may be helpful to some. Meals are served in an indoor room on the left as you walk in or in two outside areas either side of the hotel. At lunchtimes meals can also be taken using outside seating in front of the water feature and fountains. Breakfast is part buffet and part ordered from the table. Other meals are ordered from the table. Evening meal booking is not always needed but if you want a table outside then may be best to book. There is a bar, upstairs, but its opening hours varied. Out of the 4 days we spent it was only open at lunch times on 2 days. The other 2 days it opened at 14.00 and 16.00. This may be due to occupancy levels in the hotel. It was open every evening with shades to protect from the sun which are lifted as the sun starts to set over the Ngong Hills. The hotel does have day visitors inc businesses meetings as well as people in for lunch. All the staff we met were friendly and accommodating. Not for everyone’s budget but a nice hotel to relax in.

Hemingway’s provides a beautiful atmosphere for Sunday brunch on their terrace. So many different varieties of food including sushi and amazing desserts plus bottomless champagne and mimosas made our morning/afternoon brunch delightful. Our waiter, Newton, provided the most amazing service and his friendly personality was delightful. We never felt rushed and fully enjoyed our 2+ hour brunch!!! Thank you Newton and all of the wonderful staff at Hemingway’s!

This is a truly lovely hotel, with the nicest room I've stayed in, in years. However, note that is built on a hill and extends far down the hill, meaning if your room is not near the main building it is a long, and uphill walk. Pool was nice but exceptionally shallow. No service at the pool. Bar was lovely. Staff were very pleasant. Spa was excellent. This is an excellent choice.