Vino Bello Resort

Our stay was excellent. There’s currently a bit of renovating going on but it didn’t effect our stay at all

Enjoyed our stay. Check in staff were very pleasant, however was expecting to buy into their timeshare pitch. It was fun to watch the ice skaters enjoying themselves. NYE party was a hit the band was awesome kept the dance floor full from their first song.

Great food on onsite restaurants. Lot of activities to do at the resort. Not enough parking. Had either park in street or far away from the building I was staying.

It’s a very nice property, however, we did not realize when we booked that it is a “timeshare” style location. There was a hard press at check in to attend a 90 min presentation (for a “gift”) and when we declined, they called us on our last night to give another hard press to attend the seminar and receive our free “gift.” As I said, it’s a wonderful property but be prepared for the sales pitch.

There was a very pleasant stay at Vino Bello after Thanksgiving. Awesome checkin experience with champagne!

Top notch hotel, 4 diamond award winning, rooms are incredible. I didn't get to explore the property so most likely missed out on so much. Will absolutely be reserving again.

AVOID! There are lovely resorts and hotels in Napa; this is NOT one of them! Checking in was problematic: there was a long line at 4pm, and as you must go to the "Club Wyndham, check-in" (which was NOT signified on the reservation paperwork!) and listen to a sales pitch about purchasing a Wyndham time share, the entire process was dreadful......and much too slow. Although the room was booked EIGHT months in advance, it was by far the most undesirable: patio overlooking nearby cars, next to the main entrance, first floor with walls so thin the TV next door was clearly audible. The shampoo, gel, conditioner containers were EMPTY, and although attempt was made to call the front desk, we gave up after trying twice and holding for 10 minutes. MUCH to our dissatisfaction, there was NO HOUSEKEEPING our second day.....no refilling of the empty necessities, no fresh towels, no removing the garbage. Having to walk to the front desk, wait 15 minutes, (as again, no answer to a phone call,) to ask for what should be furnished, there were only towels delivered. As I read the other reviews, it is obvious the management of this hotel is distressingly absent, or just does not care. The insult is the "property charge" of $50, which obviously covers nothing. AVOID this hotel....the cost of staying here is NOT reflected in the service, the rooms, nor the management.

To start, this is a beautiful property. After check in we found out it was a timeshare, and were convinced to sit for a presentation for free passes to a winery. On our 3rd night, the guest in the next room started yelling and screaming obscenities on her cell phone, while going in and out of her room, slamming doors and pacing up and down the hall-at 3 am! Eventually security and maintenance came to try and resolve the issue in person. I guess there was a water leak. This woman was very uncoopertative and didn't make any sense. She seemed to be under the influence of something. Three noisy hours later she was moved to a different room. If this were a regular hotel she would have been removed by the police within the hour. The following day I complained at the front desk. They comped us $100 and assured us the room was out of order and we would have a quiet night to look forward to. That night we were awakened by the sound of drills and saws doing repairs on the very same room!! In the middle of the night-again! We were checking out early the next morning anyway. I didnt have the energy to address it. I might add that the shower was lukewarm every morning, except the last day it was ice cold . This facility rates well for the grounds and staff but they have some maintenance issues. This gave me one more reason not to own a timeshare. They tried to appease a "property owner" at the expense other guests comfort.

This is a mixed-bag property. The general cleanliness around the property is good; nothing more than usual wear and tear was noticeable, and the reception area and service was excellent - we were greeted with a glass of champagne and a smile. However, it's a "death by a thousand paper cuts" situation that puts this at 3 stars. The quality of the concierge service was inconsistent and frustrating. The room smelled musty and old. The shower pressure was terrible. I observed one employee speeding through the parking lot late at night. Upon checkout, my credit card was mischarged for a very significant amount that took days to resolve. There was insufficient parking due to many onsite weddings over the weekend. The shuttle in to town ran late a few times. None of these are deal-breakers on their own, but for a place that bills itself as a luxury/five-star resort, it falls short. Also, be aware of the pressure when you check in to sign up for a timeshare sales pitch in return for comped wine experiences. On the upside, it's a fantastic location, the onsite restaurants and facilities are good quality, and the staff are very friendly and professional.