納帕安達仕酒店(Andaz Napa)

Very friendly staff, great location. parking is a little tricky, it's the street behind the hotel- and there is no gym, although they will give you a voucher to a nearby gym about 1.6 miles away. Would definately stay again, smelled very nice and room was big.

Check-in was very easy. Staff was friendly and we were gifted a tote bad with waters and snacks. Such a nice touch! The city view room with a king bed was spacious and bright. Only negative was the bed. Did not sleep well at all. Mattress was uncomfortable and pillows were flat. Thankfully we were only there for one night. Also, saw no signage for self park so had to do valet.

Really enjoyed staying in downtown Napa which has really grown up as a city. Hotels like the Andaz are a part of why Napa has grown up. Sophisticated, non-pretentious, clean and friendly are the key words here. My only complaint is minor, but their shower/sink water was musty smelling and the combination of complimentary soaps in the shower (which was awesome) were not complimentary (peppermint shampoo, cilantro conditioner and rum bodywash).

Did not have warm/hot water in the bathroom sink to wash my face the first night. The fridge reeked of something rotting so it was gross to put my water in there to chill. It made me very concerned over general cleanliness of the unit. On the 2nd night they TURNED MY WATER OFF. the front desk's response was "oh didn't they tell you when you checked in that this was going to happen?" [Answer: no!]. Why book a room that's scheduled to have the water shut off??? The gentleman who answered my call said he'd refund me the destination fees of my stay but when I checked out in the morning he had not. The woman checking me out didn't seem too concerned about the quality of my stay but did say she'd refund me the destination fees. Given that I booked through ******* I am not sure how this refund will work but I would like someone to look into this.

The property is lovely enoughand the staff are courteous and helpful. However, the issues with this hotel started from the very beginning. I arrived a little early only to be told that no rooms were ready - no problem. Their check in time is 4pm, so I wasn’t surprised to get the text informing me that my room was ready, came very close to 4. When we got to the room, it wasn’t the $750 suite I booked. Front desk said nothing about the downgrade or how they would handle it. At 9pm, the front desk called me to acknowledge the downgrade - the excuse was that the supervisor only NOW noticed it. Their offer: a $150 credit that I can use for room service! Suffice it to say - we will not be returning to the Andaz