芝加哥內帕維東美國長住精選套房酒店(Extended Stay America Select Suites - Chicago - Naperville - East)

The services is bad and the conditions of the property is very poor. Realize the property needs to be updated and the staff needs to be trained correctly. A phone system needs to be added so that the front desk attendant know that there someone at the desks. Because you will be waiting for 15-20 minutes. Some staff members are helpful. It’s just a give and take situation.

At check in we were given a key to a room already occupied. No central staircase in a large u-shaped building seems a fire hazard. Our hair dryer didn’t work. No tableware or cookware provided. No shampoo available

Read reviews and believe them. The best things was it was quiet and inexpensive. 2night stay. This hotel is not typical of this chain. The room had an undescribable smell. Almost every surface was either chipped or painted over in a color that wasn't even close. There were holes in the walls. Mold in the bathroom.The staff was pleasant, but this facility is beyond rundown. Hopefully they are planning on a rennovation.

The place definitely needed some up keep. Carpet and floors were dirty in elevator and hallways and cold tell were not vacuumed in awhile. There was a person sitting down in the hallway outside room having a phone conversation for a long time and other things to make the stay feel akward. For missing in the room kitchen area and only toiletries was bar if soap.

I had an extremely disappointing experience at this hotel. It's in a state of severe disrepair, more fitting for a 1-star rating. The rooms reek of cigarettes, with stained and dirty carpets. The shower area was a mold-infested nightmare, and the shower head sprayed water everywhere. To top it off, the room had multiple holes in the walls, posing a safety risk. The pitch-dark hallway to the rooms was concerning, and the front desk’s 11pm-9am closure was inconvenient. My advice: Avoid this place and invest a bit more in a safer, cleaner option. There are red flags everywhere.

I have traveled extensively my personal and professional life and this might have been the WORSE experience I have ever had, the condition and cleanliness of the hotel was TERRIBLE. The front desk staff didn't greet me well either, they didn't even get out of their chairs upon my arrival. I actually checked out early after one night and only stayed the one night because I had already pre-paid. I will never stay at another Extended Stay hotel

The advertised amenities were only provided upon request. Namely a coffee machine and supplies for my room. I requested them twice and had to finally transport them to my room myself with no cart. All. Cupboards were bare. Not even a water cup was provided.

Hotel provides nice ammenities for the kitchen & it provides onsight laundry. Kitchens are equipped with full refrigerator, stove top, microwave, etc. Hotel Manager Krystal Mason is extremely knowledgable and friendly. I highly recommend this Extended Stay East in Naperville, Illinois. Cathy G.

Excellent location close to highway and everything in Naperville. Hotel management did everything to keep me comfortable and happy. Kristal was very helpful when I needed her help and is a great asset to this hotel.