We have been at Belllasera a couple of times in the past but this was our first visit after some years and also the first visit after their renovation. Overall nothing really changed that much. The suites are still perfectly clean and extremely well kept. Kudos to the great housekeeping team! Noticeably the renovation was carried out a little bit awkward. You will see that they changed some of the furniture and carpets but not entirely everything and not consistently in every room. Some rooms still have parts of the old carpet or older kitchen tops. Noticeably the rates have gone up significantly, therefore the hotel seemed empty during the week. Unfortunately we had to switch rooms twice (therefore we had the chance to see 3 different rooms and noticing the differences in the room renovation). The first room had some really loud noise coming from the HVAC unit next to the bedroom whereas the second room was very close to the kitchen vent outlet of their restaurant. Since I am a light sleeper and we wanted to spend our afternoons on the terrace it bothered us. Staff was apologetic and helpful and finally upgraded us from a 2 to a 3 bedroom unit. Not that we needed the space (with only 2 guests) but the gesture was greatly appreciated. The final suite was flawless and we enjoyed our 7 nights here.
Great location, excellent guest services. Room was clean and comfortable. Retaurant service was excellent, food was delicious, good customer service. We've statyed at the Bayfront Inn several times and always had a great experience. We go there for drinks whenever we're in the area.
那不勒斯灣碼頭度假村坐落於那不勒斯中心地段,距離第十五大街南區僅數步之遙,距離那不勒斯碼頭也不到 5 分鐘車程。 此家居型酒店距離那不勒斯海灘 1.8 英里(2.8 公里),距離加勒比公園那不勒斯動物園 2.4 英里(3.9 公里)。您可到 SPA 慰勞一下自己,這裏提供按摩、身體護理和麪部護理。一定要去體驗5 個室外游泳池、室外網球場和健身俱樂部等度假設施。此地中海風格酒店還提供免費 WiFi、禮賓服務和保姆服務(收費)。藉助免費海灘班車,您可以方便地去沖浪、享受沙灘。酒店設有 4 間餐廳,您不妨選擇到Blue Water Bar and Grill享用美洲菜,也可以待在房間裏,享受客房送餐服務。此外咖啡館還供應美味點心。歡迎光臨池畔酒吧,喝一杯,放鬆一下;此外還有 3 間酒吧/酒廊供您選擇。特色服務/設施包括24 小時商務中心、乾洗/洗衣服務和24 小時前台服務。酒店提供收費自助停車。酒店有 87 間客房,提供平板電視。您的加厚層卧床備有高檔床上用品。客房設有私人配備傢俱的陽台。提供免費無線網絡,方便您與朋友保持聯繫;有線頻道可滿足您的娛樂需求。浴室提供浴缸或淋浴、名牌洗護用品和吹風機。
DDavid2024.05.12
Second time staying at the Naples Bay Resort but this was the first time in one of the cottages. Great location and only a 1 min walk to the main pool complex.
We had a couple of issues with the cottage when we first got there but the resort had them all resolved within hours.
The whole resort is beautiful and a short walk to 5th Avenue and Tin city. The pools and amenities are great, it was a self maintained cottage so no daily housekeeping as you would get with the hotel, if staying longer I’d like to have had housekeeping come at least once tho.
The cottage was clean although attention to detail wasn’t there e.g. dust on top of pictures, bed frame etc… but generally was clean. It had everything we needed, they supply towels and toilet paper (a few) and a few other things like detergent. Kitchen was well stocked and had more utensils than we would ever use.
Overall a great stay and we will be back.
I don't say this lightly, I would prefer not to go on vacation vs. staying here again. The person who checked us in was so kinda, and when we asked to have our room switched they were so quick to help out, but the hotel rooms and hallways were truly gross. We did not use the pool and missed the breakfast so I have no comment there. Prior to staying here, I didn't do much research. We are super familiar with the naples area and just needed a place to stay at for a night before our airbnb opened. I travel for work often and trust marriott and didn't think twice about booking a reliable Residence Inn. We got in pretty late, it must have been just before midnight. I point this out because I'm not sure if they were low on availability or something. The first room we were given had a unique scent of throw up upon opening the door. Like it was blatant. When my husband went into the bedroom, there were wet spots all over on the carpet and our gut just felt like the room was not properly cleaned. It really, really smelled. When we opened the crib for our son a bunch of cheerios fell out of the pack and play. It was that moment that I realized I had to be that person to ask for a different room. I really don't often do this but the smell of throw up was overwhelming and the floor was too wet to trust it. Honestly, it was really gross. I'm disappointed they'd even offer this room to someone. When we opened the door to the second room, the smell was overwhelmingly of ciggarettes. It's a nonsmoking hotel and room so clearly someone just broke the rules. They didn't have another crib so we just carried the cheerio crib to this room. We realized two of the garbages in the new room hadn't been emptied. At this point it was like 1AM and we just tried not to think about it and fell asleep. When we woke up we packed up our things and peaced out as quickly as we could. I share this experience because I always trust Marriott but this was BAD. We paid an insane amount of money for our one night (high season) and I left feeling violated. I know that probably sounds comical but I felt scammed. In summary, the check in guy was so kind. This isn't a knock on the workers. But the two rooms we experienced were flat out disgusting and not sanitary. I would not stay there ever again even if the entire stay was free.
不錯
101則評價
4.2/5
每晚價格由
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4.6/5
很好
訪訪客We loved our stay at this hotel! The place was so clean, and the staff could not have been more accommodating! We got to see a great music duo group we love (Chasing Denver) and we enjoyed the music by the pool. The food was fantastic! I would definitely recommend this place to anyone who wants a great location and the best staff waiting on you! We will be back for sure!
Very nice hotel with super friendly staff. Our room was very big, clean, beds were comfortable. It had a small balcony facing the pool and a little lake which made it nice to sit on in the evening. Pool area is big and complimentary beach towels are plentiful. There are enough parking spaces, some in the shade. Breakfast is ok - mainly sweet selection. What I didn't like were plastic plates, cups, ... Change them for the more environmentally friendly! Coffee machine in the lobby works all the time, cold drinks in vending machines are good price.
I called to make a reservation, followed the front desk's instructions to the T, then showed up on the agreed upon date/time and there was no correspondence from the previous calls or voice mail I left so Raul gave my room away. I stayed there once before a month earlier and they did not honor the online price and charged my $30 more than the other residents. I hate to say this but the management is ******. Because the melatonin coloring is different than ALL of their guests (mostly illegals), they will overcharge and basically deny your reservation. DO NOT STAY in this rundown shanty of a hotel. Cockroaches, spiders and ants along with dirty sheets and their insistence of going into your room, invading the privacy of their guests seems to be the M.O. of these createns.