納什維爾Woodson Chapel Church of Christ附近平價酒店預訂

多年來,我一直是一個忠誠的萬豪客戶,除了疫情之外。說我在過去12個月裏對產品感到失望,這是一個巨大的低估!舉個例子,最近在田納西州布倫特伍德福朋酒店入住的時候廁所裏有糞便。怎麼了?!?!是的!我整個入住萬豪酒店的歷史都沒有經歷過這樣的經歷。此外,該物業正在進行大規模和急需的翻新。我對此很滿意,知道這一點,但我確實期望有一個乾淨的房間。即使在發生這種情況之前,我也在考慮改變我對另一個酒店組織的忠誠度。我最近住的萬豪酒店都非常累,需要戲劇性的裝修。一個星期前我在布倫特伍德的時候,早上在櫃檯工作的紳士(非常愉快的非洲裔美國人,但我沒有得到他的名字)當我分享我的經驗時感到震驚。他提到他要照顧我,並提供額外的積分,即使我沒有要求,也沒有期望得到賠償。我只是和他分享我的經驗,努力讓財產知道。我旅行謀生!我不想要,也不需要積分....不用說,我的帳戶沒有添加積分。過去6至12個月中,我住過的萬豪酒店中99%以上都非常令人失望,例外有限。我不是追求,也不是想讓你侮辱我,提供額外的積分。爲什麼我想用積分住在不符合我需求,也不期望的酒店?非常,非常沮喪和失望,您提供的產品!希望他們在裝修完成時得到正確的...

SouledouttoChristForever＜mellissacarrier@gmail.com＞ Attachments Thu, 5月5日,8:43AM(1天前) toguest.correspondence@hilton.com Hello,感謝後續備註。鑑於昆蟲情況,今天還沒解決,要退房5/5/22。非常失望,其中4萬分加到我的賬戶相當於一晚住宿,這是不能接受的。但是今天早上(5/5/22)剝了牀單的牀和枕頭,發現枕頭套上有這些污漬。看到我的公司相信我們住的房產是乾淨和安全,這是真的無法接受的。根據我和希爾頓的經驗,對於這次特定住宿,它總是很好的。我無法安全地躲避在牀上爬行的昆蟲,或是在房間築巢的昆蟲,我向前台管理處報告了它們,我的牀單(枕頭套)也未乾淨。我已經附上了照片作爲第161號房間的證明。我決不想“搬出去”您的財產,但是在您的網站上和網站上,“清潔住宿計劃”被貼在牆上,我還引用了“我們的客房管理協議從我們的團隊將所有用過的東西從房間中刪除,例如牀上用品”的話然後,團隊對房間和浴室進行徹底的清潔,包括用吸塵器吸塵地毯、拖地板和用醫院級別的清潔劑擦拭所有表面。然後,使用來自Lysol*、Dettol*、Sagrotan*或Napisan*的可信產品,我們爲房間高接觸面再加消毒。徹底清潔後,我們會更換毛巾,並用新洗的亞麻布鋪好牀。抵達後,您會完全放心,房間乾淨,爲您的入住做好準備。”此引述是從您的網站:Hilton Clean Stay。考慮到我們仍然處於COVID19時代,您的聲明沒有貫徹我在Hilton/Brentwood的經歷納什維爾。我知道員工短缺,但關注細節。安全。清潔。我想告訴其他同事,爲了方便接近我們的辦公室,留在這棟樓裏,但不幸的是,我不會推薦它的,謝謝你,梅麗莎

環境很好，每個人都很友好

這是一個很棒的地方,與偉大的工作人員在一個完美的位置。

Great location right off of I-65, easy off and on. The hotel itself appears to be a bit older but they do an excellent job of keeping it clean and tidy. The breakfast buffet is a treat itself! Hats off to the gentleman who cooks and prepares the meal. He takes such pride in his breakfast area, keeping it clean and preparing everything with real pride! Jayla at the front desk was informative as we called her from the road. She welcomed us when we arrived and got us settled in quickly. Job well done Hampton Nashville :)

This review is specifically about my check-in experience and the on-duty employee. I have been on the road full-time for work for an amount of time I don't even want to think about at this point. When I arrived at the property, I was exhausted, frustrated, hungry, and nearly two hours later than I had planned. I did not mention any of these things to the gentleman at the front desk, Doyle, and gave it my all to be polite and cheerful (I doubt I was doing a very good job) I have to say...the level of instinctive customer service I was met with was unbelievable. Doyle was welcoming, polite, and appropriately charming. His warm mood and jolly disposition put me at ease for the first time that day. Doyle confirmed the multiple special requests that I had submitted with my reservation and explained how each individual request had been addressed. More often than not, requests at any brand of hotel are not even read at all, let alone addressed with such care. Despite being at the end of his shift, Doyle took the time to ensure I was able to move my things into the room with ease (the outer door would not be accessible with a room key pending repairs the following day). He welcomed my cat to the hotel as warmly as he had done to me and offered me a late-night takeout menu. Hands-down the best check-in experience I've ever had.