灰崖酒店(Graycliff Hotel)

Nous avons séjourné à l’hôtel Graycliff pendant 5 nuits et nous avons tout simplement adoré. Bien placé à deux pas du centre de Nassau. Ce qui est certain c’est qu’il faut apprécier le style de l’époque sinon l’établissement n’est pas fait pour vous. La résidence regorge de trésors tels que la cave à vin, le jardin, les salons, la fabrique de cigars ou encore la piscine qui est incroyable ! En plus de tout cela le personnel est adorable et au petit soin de sa clientèle. Sur les quelques points à améliorer, la connexion wifi n’est pas terrible, le petit déjeuner continental n’est pas très varié et la salle de sport fermée pendant notre séjour. Enfin certains équipements mériteraient d’être rénové mais c’est très propre !

Don’t waste your money with this hotel. Booked a room for the last night we were in Nassau. When we arrived at the property we were denied access by staff due to a nearby fire. I told the staff member we had a room booked and he said no one was being allowed on the property. We then booked a room at another hotel and called the hotel to request a refund. An incredibly rude woman from the hotel denied the refund and then lied about staff keeping us from coming onto the property. Spend your money elsewhere. These people are thieves.

My husband and I dined at Graycliff last night. The building and decor are stunning. The gentleman host was very stern (a bit like a scary librarian). The rest of the staff was charming and lovely. I ordered the “ bits of lobster tail with cream sauce” as an appetizer and was very disappointed that the lobster was so chewy and tough that I literally could not even cut it with my knife. The flavors were good though. Then my snapper came. Cooked in plastic, honestly I thought it said parchment. I would never eat anything that had been heated up or cooked in plastic! Again the fish was so overcooked, dry and chewy. Also cooked in peppers and onions which it did not say on the menu and had I known I would have ordered some else. It was a massive disappoin**ent. I was also told I should tour the wine cellar but they acted annoyed when I asked about seeing it. To be fair, they were very busy.

Be wary of this hotel. We decided to stay here as I was fascinated by its history, and we didn't want to stay in one of the resorts - however what was once likely a lovely old property has fallen in to neglect. There are some definite highlights from our stay - Dimitri at the front was wonderful, helpful, incredibly kind & friendly. The tour of the wine cellar was interesting; and the large pool was gorgeous although the other pool was dirty & the gardens around the area were unkempt and overgrown. There was never any staff at the pool, and the dressing rooms were dirty. The "luxury" room we were in was very spacious, but in desperate need of a deep clean and modernisation, the soft furnishings were fading and had not been updated in quite some time, the room smelled musty and my husband sneezed every time he walked in. The "jacuzzi" bath was a deathtrap, a gorgeous marble top around it made it impossible to get in / out of without straddling it & hoping not to slip. There was grouting missing, & the plug was impossible to put in the bath as it had so much limescale; same with the shower head - this was all in need of modernisation. There was the renmants of a wasp nest on the shutter, which I tried to open so we could get some fresh air. The towels were thin & small. We had to walk through the parking lot to get to our room as the gardens were closed and there was construction, which felt weird and disconnected from any charm of the main house. Breakfast was awful, consisting of a hard as rock croissant and other pastries - despite the misleading "breakfast included", it wasn't really accurate however the gentleman serving us was lovely and although they didn't know what a flat white was, they made a very good one! We didn't bother having breakfast the other days we were there. We arrived the night of the Junkanoo, and as we came home at 1:30am, there was a very drunken woman having a very loud conversation with her friend in the courtyard; I also had to go outside to ask the gentleman getting ready on the patio to stop yelling to his friends, there was also another guest who loudly spoke to his phone in the dining room at breakfast, at the pool and in the bar when he was having a drink. There was one lady who checked us in who was friendly, but overall the reception desk team were not particularly helpful or friendly. I appreciate that it's an older property, however some love and upkeep would go a very long way to restoring some of the elegance. Overall not what you'd expect for $500+ night.