法國人礁威斯汀海灘度假村及水療中心(The Westin Beach Resort & Spa at Frenchman’s Reef)

El hotel es espectacular, el hall, la piscina, las habitaciones, las vistas, tiene todo de 10. El problema es la atención y el mantenimiento. Hubo problemas de aire acondicionado durante toda la estancia, nuestra habitación no bajó de 26.5 grados, calor tremendo. La atención en los restaurantes es malísima, lentos, poco amables y encima propina incluida directamente del 20%, aceptable si el servicio fuese bueno, pero no con esa calidad de servicio. Colas de 20 minutos para hacer el check out porque no hay personal suficiente en recepción. El buffet del desayuno es malísimo, poca variedad, lentísimos porque el café y el zumo tienes que pedirlo, solo son rápidos para traer la cuenta. La variedad es poca y les cuesta reponer. En resumen, un grandísimo hotel con mala gestión

Ok

This resort is amazing but service still lacking. I'd give the property itself the highest rating but the staff made things a little disappointing. Pros: BEAUTIFUL Resort and location. Several different beaches to choose from on the open ocean side or inlet side near Timeshare resort side. Amazing infinity pools, restaurants and bars. Every restaurant has amazing views. Rooms are brand new and very nicely appointed. Cons: We had the bi-level suite with sofa bed. Normally the sofa bed linens are somewhere in the room but ours was not stocked. We placed a call and App request for this around 5pm. Several phone calls later and a trip to the front desk, they finally arrived after 9:30pm, way past our kids bedtime. This was a simple request that fell short. At checkout watch your folio for accurate billing. Several people had strange charges and our $80 breakfast credit was never applied. The way they present the bill in intentionally misleading and I said it didn't look like the $80 was applied. She tried to convince me it was - I kept pushing and asking where? She then said, oh I think you're right, it was never applied. This place has so much potential to be the best resort on the island if management can make the necessary improvements.

I was here on business last week (5/20-5/23) and it was pretty awesome. I used to live here in the late 90s/early 2000's, so I had remembered Frenchman's Reef to be an execptional place to stay. I know they'd been closed because of a hurricane and just recently re-opened, but after 20+ years I just had to experience it again — even if but for a few days on a work trip. And what an experience it was! First of all, the remodel/reimagining of the spaces is absolutely stunning. MUCH better than I remember. Upon arrival, I was greeted almost immediately by the GM (Jim/James?) who was out front greeting guests as they arrived. I was offered a welcome cocktail and I don't drink — but they had a Bush Tea that was AMAZING. I was informed immediately that my room wasn't quite ready (I'd arrived at noon, so I expected that). But the bellmen were gracious in handling my bag and directing me to the pool bar while I waited. I was informed right away that the property was having an A/C issue, and the rooms were running a little warmer than expected. To be honest, I spent most of my days in boardrooms or out and about, so by the time I got to my room, the temperature was perfect (it was wayyyyy hotter outside). But I respected that they were transparent upon arrival. Throughout my stay, the service staff was superb — lots of smiles and "welcomes" and many of them went out of the way to make sure I was in a good place. A/C issues notwithstanding, the service more than made up for it. I'm planning a trip back to St.Thomas in July, and I will book this place with confidence when I return.

Hotel is nice and room was clean. Nice view and great beach. My issue was the fact the AC was not working the whole time. I called the front desk and they said it was not working in the whole building and they could not fix. During my entire stay the temperature in my room was between 81 and 83f. Moreover the restaurant are really overpriced

I read a lot of negative reviews before attending on a group trip, and wanted to give the resort the benefit of the doubt, but unfortunately the reviews were right. From check in to check out, interactions with the staff were a mess - promising to text and email updates or receipts and never doing it, no rooms ready for hours at a time, and the restaurant service was just abysmal. This isn’t just “island time” - orders were forgotten, wrong, took hours to get simple dishes when things weren’t very busy, and the prices are insane for what you’re getting. Some of the staff was really sweet, but each trip to eat was anxiety inducing knowing what was about to happen. There were also little ants all over our room from the minute we arrived - one got into my jewelry box - and the shower looked to have mold in the corner. When we were leaving, the whole hotel AC broke, which was the cherry on top - we were ready to go home! St Thomas is beautiful and the Buoy House beach is nice, but doesn’t really balance out the negative experience overall. The group of about 40 people I was with all had at least one similar story of horrible interactions with staff. I wouldn’t recommend visiting until the hotel gets more hospitality training, and you can definitely get more for your money elsewhere.

I arrived at the hotel this week and was told that the AC was not working. My first thought was to leave, but I gave it a try and it was a great decision. The staff here is truly amazing. They provided me with a branded water bottle at the front desk to use at the water station in the hotel. They had a nice lady circling around with complimentary popsicles, they passed out complimentary drinks, and even had live music in the lobby to give some nice flair. Most hotels don't handle situations like this well, but this hotel is a true definition of hospitality and really takes care of their guests. I will definitely return.

The views are amazing and we enjoyed the sunset and drinks in the lobby Lounge. The bartender Abigail was excellent. Friendly and funny. We also enjoyed the sushi in the lobby as a nice light dinner a couple times. We were lucky to have great weather but make sure you bring plenty of sunscreen and light clothing. Rooms are clean and good size. I also enjoyed the health club, of course I did not go everyday but it was nice.

Kendra at the pool side bar was a wealth of knowledge on where to go and what to see on our trip to St. Thomas. She really made our trip much better and was a total sweetheart to my wife and I with information, not only on where to go, but where not to go. AND!!!… she makes great tropical drinks!