尼哥瑞爾羅雅頓世外桃源 - 傲途格精選全包式度假村 - 限成人(Adults Only, Hideaway at Royalton Negril Resort)

Check in went bizarrely unhinged and mismanaged. The next day management visited to rectify the horror. Overall service was above average in most departments. I rebooked because nothing is perfect and amendments were offered.

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Luxurious

We stayed at the Hideaway section at Royalton Negril. Upon arrival, check in was fast and easy. We did pre-check in which I believed saved time. This was my third time to Jamaica at an all inclusive resort, but my first time here. Overall our experience was pleasant but there is room for improvement. Food Was decent minus the buffet. Service was good minus in the sports bar. Recommended Improvements- The bars never had mint, lemons, limes etc. They really should work on making sure they are stocked with these daily. They also would run out of certain liquors at times, so drinks were not consistent. Food in the buffet should be kept under heat lamps so that it’s not always cold and it would be nice if they switched some of the options daily. Also, I found that all the different levels offered at the hotel are very confusing and almost offensive. There is Hideaway, Hideaway Diamond Club, Regular Diamond Club, Regular Royalton, Gran Lido, etc. You all wear different color bracelets. It gets confusing to people on where you can go and where you cannot. I had several conversations with guests where we would share a recommendation with them on a bar or restaurant and they would say they aren’t allowed to go there or vice versa. We had a bad experience at one of the bars when ordering a drink. We were denied service since we didn’t have a “black bracelet” after being told by another hotel employee we were allowed anywhere since we are Hideaway guests.

The food could have been better & upon arrival our room was not clean but they immediately changed us to another room wish was clean & beautiful! The property was beautiful! OKeen & Dwight were the best Butlers and made the experience terrific! Definitely recommend the Diamond club experience & if they are your butlers you will not be disappointed! We will definitely be back!!

I enjoyed my stay at the property. I loved everything about it. The customer service was excellent. Irika J. at check-in was AMAZING my whole trip. I traveled alone and felt safe and enjoyed everything from the massage to the beach cabana. Definitely going back

I had no problems with my room. My butlers were the best. Mostly all the restaurants and the bars closed early which i thought that was odd for a all inclusive resort

Very nice resort, luxurious. I’ve assumed occupancy of resort depends on time of the year. We are couple in our mid 20s/early 30s. Didn’t see a lot of younger people there. Swim up bar closes entirely to early (5pm) glad we didn’t get swim up room because swim ups looked smaller compared to other resorts we’ve stayed at. No reservations needed for dinner, although we’ve barely ate on resort. Room was very nice, need to upgrade the room service menu. Love that they have hookah and we were able to take it to the room. I’ve noticed if you want turn up and relax vibes stay at a more affordable resort, if you want relax vibes in September this is the resort for you. Esthetics and ambiance was very nice!

A little disappointed as I was expecting so much more from a 5* hotel considering my experiences at other 5* hotels. Rooms and hallways are a little run down and could do with some TLC. The drinks were average to say the least. Customer service was so inconsistent, some days/places you get good service then the next you’re practically invisible in comparison to the white guests that they bend over backwards to serve. My third visit to Jamaica in the past year and this was by far the worst food I’ve had. I never have high expectations of resort food but usually I can count on breakfast to be decent but again, did not quite hit the mark for me. Pointless booking the Hideaway adults only section because most of the restaurants, amenities and all the fun happens over on the Royalton side (with the exception of a beach party on the Hideaway side). The Hideaway pool is small in comparison and the British and Americans are out there reserving the sun beds from the crack of dawn. If you’re not by the pool by 6/7am it’s unlikely you are getting a sun bed for the day. They also play a lot of pop music (for most of the day) and quizzes on the Hideaway side. The Vibes Team really made the difference to my stay and made it enjoyable. If not for them I probably would’ve rated it a 1. They were fun and brought the energy. Overall, just an average ‘luxury’ experience.