涅坦亞維爾舄湖酒店(Vert Lagoon Netanya by Afi Hotels)

Séjour pour un mariage : la partie incentive très réussie,(salon Jonah) par contre organisation de l'hôtel a revoir : ascenseurs a revoir, trop d'attente ; petit déjeuner très complet mais très mal organisé, Salle du petit déjeuner a insonoriser, parking complet.... La capacité de l'hôtel est trop importante pour ses infrastructures. Prix excessifs pour la qualité des services de lhotel

Accueil et personnel désagréable. Pas un sourire. Un fast food à la piscine qui n’est pas mangeable (des chnitzel surgelé huileux et dur comme de la pierre) Pour le moment aucun transat aménagé dans la piscine qui est froide. Dans la chambre le lit supposé être double, se sépare en deux et un énorme creux se forme au milieu en pleine nuit (mon dos est cassé). Restaurant de l’hôtel est à mourrir d’ennui et n’est vraiment pas bon. Surtout que l’on nous a facturée une boisson et un dessert en plus alors que nous ne l’avions pas commandé. La sois disante superviseur est venu pour arranger la situation, mais qu’elle fut notre surprise lorsqu’elle a commencé à rentrer dans un débat digne d’une classe de maternelle ! Petit déjeuner sans intérêt, que du salée pas de sucré. Hôtel à fuir !

The place lacks any soul staff on there phones never a Smile or a greeting just a bark if they need to tell you some thing rooms are not cleaned professionally Friday night was a disaster 0 organisation after charging 280shekel per adult the line in was chaos people pushing was dangerous for my kids I lost my cool and instead of the manager Tony taking control and realising every one is just pushing in some even pretending to be part of the Kadosh fam just to be allowed she started screaming at me to leave and my kids will not eat in end security came saw that the manager is nuts he let me in the security guard the building is beautiful and quiet new but it’s terribly run by unhappy looking staff its expensive and no service over charge and under deliver I would avoid at all cost we work hard all year to come on holiday and relax this place only stresses you out

Magnifique hôtel, propre, splendide Petit point négatif sur le manque de personnel au lobby ... Sinon parfait je reviendrai

This was obviously a big impressive hotel at some point but it is well past that now. The elevators, carpets, doors, showers, and towels are all old and banged up and falling apart. The Cleo tel is not taking it easy on the facilities - you can see the abuse all’s round you. Thread bare towels, crumbling doors and fixtures, dirty common areas - are all around. The stuff is lovely, the breakfast buffet (I did not have it but walked by it three morning in a row) and the location are all great to give credit where credit is due. On the morning I checked out two cockroaches made an appearance in my washroom and one more visited the bedroom as if to make sure I never come back. Time for a full renovation.

Staff could be better in service and in speaking to guests we requested tissues and after calling 3 times and waiting 1 full day we finally received them. Staff did not know answers to general questions nor did they take the time to ask others. When asked to speak to a mgr when our telephone was not fixed after complaint I was told he is busy and couldn’t talk to me. In the Dinning room for breakfast Most of the items were emptied and speaking to a mgr , he agreed with me only after he checked it out. Why wasn’t he on top of it by himself, The hotel needs someone to work on making it a maybe 4 star hotel.

The stay was very pleasant. The buffet breakfast which is included, was very elaborate and far exceeded our expectations. The outdoor pool is absolutely magnificent. It is a very very large pool (perhaps larger than Olympic size pool) and it is an infinity pool overlooking the sea!!! Absolutely stunning!!!

Breakfast buffet was not very good and limited staff so trays piled up on tables. The beach is not across the street It is about a 15 minute walk