埃姆斯紅屋頂客棧(Red Roof Inn Ames)

No problem

Our room was filthy. It was clear it hadn't been deep cleaned in a very long time. Bed was not comfortable. Breakfast was offered but it was not great at all. The person at the customer service counter was kind.

Hotel was good for the most part. Had issues with the TV and flashing light outside by window.

The staff was friendly, the lobby and room were clean, and overall it was a very pleasant experience. The only thing I was bummed about was the jets in our jacuzzi tub were not working, but that wasn’t a huge deal. Just a bummer!

The front desk staff was super friendly and helpful. Unfortunately my room did not have a working thermostat, and therefore no heat. That was not good. And snow removal started super early in the morning right outside my window, which happens as they are trying to keep people safe.

There was no WiFi service/ connection. The television was not working.

The service was outstanding. The breakfast was outstanding. We had biscuits and gravy available along with other regular Motel offering.

The staff were very pleasant and the rooms were clean and comfortable.

On accident, I booked a room with a jacuzzi. I asked the front desk if it was possible to get a smaller room. He spoke about having to clean two beds, although I had not touched anything. He did not bother to look for another room and the hotel was not full. I decided to use the room I booked Obviously it had not been used in a while. Dead bugs, dusty, clock not moved back an hour, light bulb above jacuzzi/ shower was burned out. Bed, pillows, and bathroom vanity are outdated. Jacuzzi tub old and had crack that had been repaired.