I had the Terrible experience of booking this hotel due to death in my family. The first Red Flag was having to come to the check In desk to get washcloths (if a person tells you their 4 adults and a child who’s 4 why would there only be 2 washcloths in the room). The second issue was a Dishwasher full of dirty dishes not to mention the smelly refrigerator (my 4 year old grandson said it smells). The third concern and to add insult to injury is if one person took a shower ALL the hot water was used mind you we are talking a 7 minute shower. We called the Desk to let them know as well as tell them that we were going to the viewing for my grandmother and needed to be there by a certain time the maintenance person called back finally after me making two calls to them about this problem, he asked if someone took a shower and if so we needed to wait 20 minutes for the water to warm up. We waited an hour still no Hot Water so we took ice cold showers. But we called again only for the person at the desk to ask didn’t he come??!? I explained NO then she said I’m sorry he just left. After I got upset explaining my reasoning for even staying there she said I’m sorry but there’s nothing I can do then she said well I can switch your room or let you shower in another room but you’ll have to come get the key??? Where’s the customer service. Finally the maintenance person called again and asked is your water hot now (this is over an hour later) only for me to say NO. He came ten minutes later said that he had to turn the water temperature up and that it was fixed only for us to have NO hot water after one person takes a shower again for the second day. Thank God we was checking out. Do not stay here. Spend your money at another hotel.
If you are looking for peace and quiet or to rest after a busy day, this is not the hotel for you. They neglect to tell you that there is a band playing until ten o’clock at night, and even with the balcony doors closed, you can still hear the music as if you are listening to the radio in your car. I was unable to move to a different room as the hotel was sold out (lacrosse tournament in the area). We have to be out early tomorrow morning so were hoping to get to bed early, but that’s not happening. I was a big fan of the Marriott brand but would never recommend this hotel! Find another place to stay when in the UDEL area!
RRebecca MLooks can be deseving. When seeing the lobby I thought This is really nice and our children are gonna enjoy themselves. Boy was I wrong! I don't even know where to begin. Made reservations online for a week soon as we arrive got our key for the room my family and I were greeted by a roach . The towels were dingy with spots. The blankets had burnt holes fridge was dirty The outlet cover was half cracked. The claw marks on the bathroom door from animals and it smells like an animal kennel with cat piss smell ,trash mildew, and Old bleach. I am from the front desk of the roaches and the burn marks I was told that they would send maintenance down haven't seen maintenance from that day till this day housekeeping does not knock on the door to see if you need anything you have to physically run them down and no one speaks English they use their phone to interpret what to say. False advertisements there's no continental breakfast my kids thought that they were going to go swimming needless to say the pool is out of order along with the ice machine. They're very rude at the front desk they don't know how to speak to people. Everyday a few times in the day my key card had to be reactivated. We were killing roaches and flies all day every day. We were better off camping outdoors . They had a few events that took place and the music was so loud you could feel the vibration. People running and screaming threw the hallway starting around 1am until about 4am. During checkout we asked about our points to get free nights you earned. (The stay should be free always) We were told that we had to ask to be signed up for the Rewards before paying for the room and give them the rewards number which is impossible when they (Receptiones) are supposed to give it to the customer. Then said that I wasn't on the rewards program. Which is Bull. I then logged in my account in front of her she then said that we don't have any points when you receive them when your supposed to receive them every day your there 12 days and not 1 point . This place is full of and they respond to everyone's review the same especially about the bugs and the Pest Control Company they say they use. Please I'm warning you Don't Stop Here. You will definitely regret it!!
GGStevenEThe staff make this hotel memorable. They are courteous, friendly and go out of their way to make my stay comfortable. The room is always clean and the cleaning team is very focused on keeping the common areas clean. Of course there's always room for improvement. However, the Red Roof Inn Team at Newark, DE continues to make the push with great effect.