烏達夫大酒店(The Grand Uddhav)

我和來自烏代浦的朋友一起旅行。我們預訂了一天的房間，因為第二天我們有火車。經過24小時的火車，我們穿過一個擁擠的市場，那裡有一棟小建築。抵達後，我們被告知任何持有當地身分證的人都不允許進入。我試圖解釋我是德里居民，但我已經搬到美國了。我甚至出示了我的美國身份證，但他們仍然不斷重複你當地的身份證顯示德里。他們立即拒絕退款，聲稱取消政策拒絕任何退款。更糟的是工作人員的行為。 Roshni Kaur 女士，***ager，說話的語氣很咄咄逼人，而且很不尊重。有一個人叫馬古先生。他試圖恐嚇我們，辱罵我們，並告訴他的同事，「Bahar nikalo in chutiyo ko」（把這些{印地語辱罵}的人扔出這裡）。我的女性朋友開始哭泣，這很可怕。 GoIbibo 尚未採取任何行動。我們既沒有得到退款，也沒有對這些惡霸採取任何行動

酒店的一切都很出色。令人驚訝的是，房間和食物都很好，而且成本較低。服務更好更快。酒店周圍的氣氛非常好。這是一個舒適的住宿地點，房間整潔乾淨。我生命中難忘的動作

由於在接待處工作的人，直到最後一天一切都很好。他問了我們在飯店住宿的問題。我抱怨酒店內的噪音（我們聽到了一切）。然後他想幫忙檢查我是否收到了寫評論的電子郵件。我給了他我的手機，他檢查了我的預訂應用程式。然後我意識到他未經我同意就把費率定為10。這是一個恥辱！如果他對每個人都這樣做，那麼利率肯定是假的。我實際上正在聯繫預訂支援人員。不要去那裡

房間一點也不差，床很舒服，還有空調，在炎熱的天氣裡很受歡迎。我只能提出 3 或 4 個缺點，如下： 1-他們試圖欺騙我們不使用信用卡付款，他們告訴我們數據電話無法使用，他們甚至沒有輸入金額，我不明白用現金支付有這麼多利息。 2-理論上，熱水只在早上 7 點到 11 點和晚上 7 點到 8 點出現，因為我們每天都必須用冷水淋浴。 3-其中一間房間沒有毛巾，也沒有衛生紙，我想這是因為這裡不使用衛生紙。 4 - 最糟糕的早餐。花了45分鐘才吃到一塊生熟的麵包加炒蛋，讓人想吐，我們沒有吃。我們還點了咖啡，他們就送你來了？我也不。另外，飯店的老闆，老闆，總是超級煩人，用蹩腳的英語對我們說話，我們什麼都聽不懂，而且非常煩人，我們應該給他一個好評。好吧，在這裡你有它。

Good hotel and staff . Clean room and hotel area Located near the new Delhi railway station The price is normal as per service and hotel. The one thing is not good the hot water is only available in the morning and evening (6 to 9am and 7 to 10pm) Overall good stay.

We booked the room in this hotel for two days 30 sep and 1 oct 2023. The bad experience started from the beginning. From railway station, we did not find any taxi for this hotel which is just 700 metres away because of the congested road and even the auto charged Rs 100. Then we reached hotel at 11 am and they said that they will try to provide the already booked room because checkin time is 12 pm but they provided at 12:30. Meanwhile we ordered paranthas from the hotel which they were not able to prepare even till 12:30 pm. When we got the room, we found the dirty bucket and mug in bathroom, bathroom tiles were dirty. washbasin was broken. there was no liquid hand wash in hotel. Thank god we come to know by dinner that e rikshaws run there till a very good restaurant bangla foods and from there we can easily book taxis also because of broad roads and no traffic jam. At the time of booking, the hotel said taxis fluently come there. All reviews are misleading. Then it was worst ever experience for breakfast. Cheap quality cornflakes were used. Only idli sambhar was there other than cornflakes and bread butter. Sambhar was worst ever we had ever tasted with no vegetables in it. The bed mattresses were of such kind it is full of dots of threads that can be felt under the bed sheet due to being so old and low quality. Like you get "buur" on the low quality clothes. MOST IMPORTANTLY, THEIR CLEANING STAFF TOOK OUR FULL SIZE TRIDENT BATH TOWEL BECAUSE IT WAS OF WHITE COLOUR. FIRST OF ALL WE THOUGHT THAT WE WOULD HAVE PACKED IT AND DID NOT RAISE ON 1 OCT. THEN WE TOLD THEM ON 2 OCT BEFORE GOING BECAUSE WE HAD EARLY MORNING TRAIN. THEY DID NOT TAKE PAIN TO LOCATE IT AND THEN THEY SAID THEY WILL COURIER TO US. WHEN I CALLED THEM ***Y TIMES, THEY MUST HAVE RECOGNIZED MY PHONE NUMBER AND STOPPED PICKING UP THE PHONE. THEY PICKED THREE TIMES SAYING WE ARE SEEING BUT OF NO USE. DEFINITELY THEY DON'T CARE.

Hotel: we stayed here for 3 nights and it was perfect for what we needed. The room wasn’t ready for us when we arrived, but granted it was 5am. They got us into the room by 8am and the staff were extremely friendly and helpful. They gave us complimentary bottles of water throughout our stay. There were no windows in our room so this was a small downfall. Location: the location made the experience for us! The hotel is right in the middle of a crazy market but as soon as you go into the hotel you feel away from it all and there is no noise in the room. There are always tuktuk’s waiting outside to take you wherever you need to go and there is a metro line at the end of the road. The location is fantastic!! We would stay again.

Their front desk staff (especially ***oj Kumar) didn't even greet or speak to us properly. Their terms and conditions on make my trip don't even mention that 2 males and 1 female friends are not allowed in one room. We were ready to take 2 rooms on spot but they were not ready to agree that their terms and conditions were incomplete on make my trip. They talked to us so rudely and looked at us with a negative intention. I decided to just cancel my stay there and contacted Make My Trip who agreed of the incomplete mention of the policy as it was newly introduced. They provided me full refund on the check in day itself. Their hotel is on a very crowded road in inner market, and I couldn't believe that their main entrance leads to the basement parking as well!! There was a car and a bike that drove through the lobby towards the end parking. The lighting in the lobby was also dingy. Never going back to this hotel don't go by their ratings on *********** or makemytrip etc.

If I could rate this hotel as 0, I would. You pay hotel price and you get hostel with dirty sheets and smelly towels. Neighborhood is not safe. They don't return booking fee. Do not let them trick you. Scam!!!