We booked our stay through *********. The pictures show that there is a hot tub at this location, however after we checked in and went up to our room for a bit, we came downstairs to use the hot tub and there is no hot tub! I was told since we already checked in, there was nothing they could do for us.I really feel like this is complete false advertising! The hotel refused to give us a refund or even a discount on a future room, they were rude and didn't care, I was given the manager's phone number to call back on Monday morning and I left three messages and never got a call back. The room was dirty and there was a weird water sound between the walls when someone flushed a toilet somewhere above us. I would not recommend this hotel to anyone, we will never return to this hotel!
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