We came in 7 hours before check in after a red eye so we were exhausted, but hoped for an early check in and expected a no so we planned on going out for the day. We came in, without a push of a shove, they were able to get us in at 9 AM instead of 4 PM, no charge. Service was friendly, every day they came to clean unless you said no. We loved the studio on the 21st floor. Perfect location for the park and subway and Times Square. The wifi gave me issues 4 out of the 7 days we were there. That was extremely frustrating when it was occurring and I was on a business trip but given I didn’t need it 8 hours for the day it was forgiven. Definitely a sour taste though.
I would stay here again, they had us early checked in to our second room too since I had to buy a separate night last minute. The convenience they helped me with is priceless.
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