曼哈頓西區奔得瑞酒店(Pendry Manhattan West)

My hotel standards are very high - and Pendry Manhattan West went above and beyond in everything. The rooms were great, staff friendly, and drinks great. Couldn't recommend this more. John Cai in particular was incredibly hospitable. Thank you John and Pendry team!

Condition of the room is excellent and amenities are nice. Only thing that bothers me was the checkout process. I provided my email address and asked to receive billing statement when I checkout. Instead I received a few other people’s invoice and not even for the same pendry location. I am disappointed at the communication process and concern about IT security.

This hotel is absolutely beautiful with all the right finishing touches. I’m typically a large hotel chain traveler because I rely on the consistency, but will always stay at the Pendry moving forward. Location is perfectly situations near Penn Station and shopping mall with great food options and stores.

I inadvertently booked the incorrect dates, and John was not very accommodating when I showed up. I'm sure he's usually a great person. Otherwise, I had an incredible experience and plan to keep selecting the Pendry brand. All the best, FORREST

Our anniversary stay at the Pendry has pretty much ruined all future hotels for me. We had some complications when booking and showed up extra late at night, exhausted and just hoping we wouldn’t have to switch rooms a day in. But from the moment we walked in and were offered complementary spa water and cocktails, it was pretty clear the staff didn’t settle for doing “just” anything. Jun at the front desk was amazing and actually upgraded us to a one bedroom suite instead—by far the most gorgeous, luxurious and comfortable room I’ve ever stayed in. I literally cannot gush about the decor and architecture enough—the pictures don’t even do it justice (our room had a fiddle leaf fig tree!). It also sounds like they generally try to upgrade folks when rooms are available, which is just a lovely policy—and seems to reflect their overall passion for impeccable hospitality. From the front desk to room service, housekeeping and doormen, the staff were never anything short of incredible. We also loved the two on-site bars, which were surprisingly distinct and equally fantastic in both ambiance and cocktails, and the coffee shop downstairs was really nice in the morning. I can’t believe I spent so long debating between different hotels before booking at the Pendry—there’s a reason they’re on every list of top hotels in Manhattan. Thanks for a truly unforgettable anniversary trip!!