We love how you are pet friendly. But our room was a different story. The floors were quite dirty under the beds. BOTH ice machines are broken. The A/C was barely if at all working and the toilet barely flushed after it nearly overflowed and the sink took 1 minute to fill a glass of water.
You advertise that you have "free wifi", when in fact you don't have it at all. We've been here 3x in the last 7 months, wifi didn't work during any stay, we got a discount because of it during our 1st and 2nd stay. On our 3rd stay we asked about a discount for the non-exsistent wifi and we were told that they "never do that". Either get wifi (which makes sense during this day and age) or STOP ADVERTISING IT.
Right after my sister was handed the room keys the lady behind the counter tells my sister "let us know a good time to do a safety check". My sister told her "never, we have our cat with us and we don't need her bolting out the door" "in fact please do not do any room service, we don't need our cat loose" But please tell me WHAT THE HECK IS A SAFETY CHECK?????????
The biggest problem was one night, some movement caught my eye in the bathtub. It was a 1" long disgusting very much alive roach.
I will say thank god the TV was fixed for our 2nd & 3rd stay.
翻譯