茅草旅館(The Thatch Inn)

My wife stayed here & i just thought I’d check reviews to see if anyone else had the same experience she had. To my surprise, another guest did! Booked a room - paid in full - & when my wife arrived to check in they said she booked two rooms & the balance of the second room had to be paid in full before she got the keys to the room already paid for! No second room had been booked! My wife was over visiting her sick father at Christmas & had no other choice but to pay it. My wife showed emails - rang ‘*******’ which was apparently the provider it was booked with & even got the confirmation that nothing had been booked whatsoever- showed staff the proof - & was still given no other option than to pay. The entire stay she wasn’t even given the keys to the second room. My wife was extremely upset & felt ambushed in an already tough situation , about to see her father for the first time in a care facility. Absolutely awful.

The corridors of the accommodation wing smelt of a septic tank/overflowing drains. Rooms were ok though dividing walls were paper thin. Service was pretty poor - they were overrun and inflexible: wouldn’t allow us to order dinner over the phone (as we were held up in traffic) before the kitchen closed. On checking out of our 3 pre-paid rooms in the morning there was confusion their end - as somehow they’d reserved 4 rooms for us and now wanted us to pay for the 4th room, despite never being offered the key to it on check in….because we’d never booked it. Not a pleasant argument to have when hurriedly leaving after breakfast!

Inn and bar were very cool and historic. Someone surprised us one morning by unlocking our door.. they must have not realized the room was booked but other than that it was great.

Travelling for business stayed in the Thatch Inn, very easy to find and not far from the M5. Arrived later than expected but the staff were very friendly and helpful. the room was clean and comfortable. Breakfast in the morning was well presented and very tasty. Will definitely stay here again.

A nice old hotel and bar with home cooked food. Rooms have been updated and are clean and warm. The oldest part of the hotel/ bar has low wood beams dating back to who knows when? Some ancient history here. All tall folks should learn to duck as you enter.

If you are on a business trip then The Thatch Inn is a great place to stay . A lovely comfortable hotel with fantastic food and great staff.

Property excellent. Shower facilities are well below par. Too small even for a slim person.

Very friendly staff, lovely old building. Food lovely. Just a little noisy in the night.

Perfect overnight stay, lovely room with all the facilities you could wish for. I left early so didn't have breakfast but it looked lovely.