紐波特The USS Nightmare附近酒店

The rooms were extremely clean, the staff was friendly and checking through my Hilton’s Rewards App continues to make Hilton properties my first choice. The location is close to many attractions and it is a safe environment.

前台服務非常友善和專業。但是，我們的房間不是很乾凈。浴室很臟，還有浴室的水槽和牀單。迷你冰箱從來沒有被清理過，仍然可以從我們之前住過的人那裡得到飲料。我從來沒有住過一個地方，讓你支付9美元的穀物早餐。另外，當我們辦理入住手續時，我們被告知我們必須在12:00之前退房。幾個小時前，客房服務來了，敲了敲門，問我們什麼時候退房。我認為這是非常不專業的。另外，游泳池在8點關閉，因此，如果您的游泳池較小，則可能需要更多。位置非常好，停車非常方便。

這是我第一次在The Residence Inn/The Phelps酒店,非常享受我的住宿。我的房間乾淨清新,可以欣賞到美國大塔的美景。我遇到的所有服務都很棒;Kat,Kathleen Styers,Mikayla Austin和Frances Lawton。此外,代客(不幸的是我不知道他的名字)友好而細心。期待將來回到這裏。

酒店位置很好，旁边有很多吃饭的地方，非常便利

We arrived a bit early and our room wasn't ready so we went out to eat and killed some time along the river. When we went back to the hotel, we got our room. Ugh! When we walked in, it was not the room we requested. The bathroom was barely accessible and the room had 2 KS beds and no room for me to maneuver with my scooter. I called the front desk and explained the situation to one who would take care of the problem if he had to get the room ready himself. Turns out the room we were supposed to have sprung a leak from the floor above. They would check and call back. The front desk called back and said the room was fixed 40 minutes ago and had to be played for stay. They would call back. Called with good news/bad news. The room was ready, but the elevator was now broke!! Are you kidding me?? 3 1/2 hours later we were finally given a room. We should have just driven the rest of the way home for the time we spent waiting and doing nothing. Word to the wise... sitting in a scooter, the bathroom mirror is way to high to be accessible. Don't plan on putting on any make-up or combing your hair as you can't see yourself. Also, after washing your hair, there's no way to blow dry as the hair dryer is too high for a handicap person to reach. Does this hotel not have to follow any ADA rules? And then there was breakfast, or lack of. For the price paid for a room with breakfast, there was only a quick grab and go selection and nothing healthy!! Will not be going back here....!!

我在這裏住了一晚出差,喜歡我的經歷!他們有非常友好的前台工作人員,也很快通過應用程序回答我的任何問題。他們有一個經理的接待,晚上有一些小吃和飲料,然後早餐包括在早上,這意味着我在旅行時必須填寫的費用報告較少!從我的房間俯辛辛那提的景色在早上令人驚歎。

My husband and I spent one night with our granddaughter while she was attending a dance class in downtown Cincinnati. When determining where we'd stay, we always go to marriott.com and Marriott has a lot of properties in the downtown Cincinnati area and across the river in Covington and Newport. I determined that the Cincinnati Marriott at RiverCenter would be the best for us. And it was absolutely a perfect stay. No issues. Comfortable room and bedding. We are members of the Marriott loyalty so a very nice breakfast buffet was available to us in a room outside of the main lobby restaurant. Doris was the attendant the morning we had breakfast and she was so friendly and helpful. We used the valet service for our car and the staff was excellent! When not serving other guests, all of the front desk staff greeted us each time we walked by. That is consistently the way it is with the Marriott hotels we've stayed in. It is in the culture of the organization. (We just returned from a 10-day stay visiting five different national parks in southern Utah. In three of the locations where we were, we didn't have the opportunity to stay in a Marriott. They are national brands and each was nice and adequate places, but the feeling we get from the staff of ”we're glad you chose our hotel” just simply isn't there from each staff member you encounter!) Back to Cincinnati: When you are on the Kentucky side of the river, you are going to find a lot of wonderful restaurants and places you can walk to. Getting to and from the location of our granddaughter's dance class was a breeze from the Cincinnati Marriott at RiverCenter. Great stay, we highly recommend it!

Stayed for a Friday and Saturday night. The location of this hotel makes it desirable. It is super close to the Levee, the aquarium, great dining and highway access. The front desk folks need to learn to be nice. If they are unhappy with their job; they should not be in the customer service industry. We had several negative run ins with night time front desk employees that were rude, not helpful and just angry. Simple request for more pillows was met with a response of “NO”. Trying to charge snack bar treats to our room was met with the response “again”. Now to be fair, the room was great; big and clean. The food for breakfast was a nice spread and everything was fresh. Sadly, I will not stay at this hotel again because there are many choices of hotels and if you can’t just be friendly and pleasant; you do not deserve my business.