弗洛倫斯辛辛那提機場南萬怡酒店(Courtyard Cincinnati Airport South/Florence)

We stayed at this property a year ago and we were impressed. Rooms seem to be showing some wear and tear. Bathroom soaps were not filled up. No plastic cups no shower caps or lotions. Not very impressive for a Marriott property.

We have stayed at this particular Courtyard 3 times and the staff has always been extremely friendly. Very few hotels now have private balconies which my husband and I enjoy. Of course the outdoor fire pit is an added bonus as well. Great way to relax with a beverage and converse with fellow travelers.

My daughter called the hotel itself before making the reservation to check on the room type she was going to book for me and was given the wrong information. Upon check-in I tried to pay the additional fee for the room type I wanted and the front desk person refused to do it because my daughter booked the room online. When we entered the room there were ants everywhere! They were crawling all over the desk and dresser or counter or whatever you want to call it. I called the front desk and he said he would change my room. Well, that was nice of him! He moved me from the first floor to the second floor. Did I mention that I am disabled and I have to use a scooter as I can only walk around 10 steps? In the second room all was fine until I woke up around midnight and found ants crawling all over the night stand. The only things I had on there was a bottle of water and my phone. Nothing that would attract ants. I had not put anything on the desk for fear there could be ants there too when I changed rooms, so I didn't get up and look over there. I didn't see any ants on the bed so I didn't call the front desk right then. I did tell them about it in the morning and I checked out a day earlier than I was supposed to. I was told they would see if there was anything they could do to adjust my bill because of the ant problem. I'm sure if it happened to me in 2 rooms on 2 separate floors it happened to other people too!

My rating is based on my other experiences with courtyards in particular, and this one was well above average. The staff was extremely friendly and accommodating, the free 24 hour shuttle is great, and we used most of the common areas for our event as well as the conference room and we’re well taken care of in all areas. The food at the bistro, the breakfast burrito in particular, was fantastic, and the lady who was working the kitchen, made an incredible sandwich and salad for us all. The rooms were comfortable an updated and had all the accommodations. Just wish the place had a pool on site.

Check in was good. Gentleman at front desk was helpful and respectful. Bed was comfortable and clean. Room was quiet.Dead bolt didn't work. Room was not stocked with tissues or coffee,cups or wash clothes. Maid service needs improvement..had to get items from front desk different times.. Hotel is in need of maintance and deep cleaning. Several doors on the third floor were damaged..elevator and Laundry room were flithy.

Amenities weren’t quite as expected. The Bistro was closed due to being short-staffed. There wasn’t the Brita water fountain as advertised, although water was provided in the lobby.

The stay overall was great. I am disappointed that the television in the room does not provide the channels like You Tube and other internet channels even though it advertised that they are offered. It was my only complaint.

It snowed while I was there and the staff cleaned off my car. Great service!

The front desk staff was super friendly and helpful. Will definitely stay there again. Bigby coffee also excellent nearby.