古諾酒店(Hotel Gounod)

Ottima esperienza, ottima location e servizio al top! Ci hanno cambiato camera con una migliore con box doccia! Struttura comprendente di tutti i comfort

séjour très agréable

Was upgraded to a suite upon arrival. Very happy that we got an upgrade, because I can only imagine the state of the standard room after seeing the suite. Mold on the ceiling, dirty carpet flooring, holes in the floor under the carpet and worn down walls. Bathroom was okay. Location was great, walking distance for aprox. everything. Furniture is old and wore down, same with curtains etc. I have never stayed in a 3-star hotel in this state, in my opinion this is more of a 2-star. Visited the rooftop at Splendid once, nice view and amenities, but when we ordered there was no information about the fact that the pool and other amenities were at Splendid. On Gonouds website on the other hand, it is clearly stated. Staff was nice. To summarize, it is a very average hotel.

I stayed at the hotel, at room 303, for one week along with my girlfriend. We are the silent kind of people, but we want to warn others. It turned out at the photos used in their own marketing, except of one photo of the exterior, are from the Splendid Hotel next door. We are not just talking about their shared facilities, like spa, bar, pool and training room, which are all at Splendid, fair enough. In Gounod Hotel’s presentation of their “standard rooms”, you’ll find the same pictures at the Splendid Hotel websites (as of August 2022). Our room at Gounod Hotel was nothing like it. In our home country, this would be deemed as deceptive marketing, which is a punishable act. We have worked in marketing ourselves. The wear and tear at Hotel Gounod is visible for everyone who wants to see. You see it by the furniture, the wallpaper and even by the paintings on the wall. I didn’t perceive the room as fully clean, but I don’t blame the maids for it. Old carpets, not parquet like in the pictures, are impossible to clean. For my part, the result was a cold cough and runny nose, probably due to house dust mite. There is also visible mold. I have never experienced anything like this in a hotel before. Gounod Hotel should downgrade itself from three to two stars. The hotel management may answer that access to the facilities at the four stars Splendid Hotel is a kind of service unusual to a three star hotel. But honestly, if my buddy next door runs a gourmet restaurant, and I offer samples from his menu to my customers, that wouldn’t make my sausage stand a gourmet restaurant too. Some of the receptionists were friendly and helpful, and thank you for that, while others were, in lack of better words, rude or ignorant. A person who can’t answer a polite question about the opening times of the breakfast (nobody had told us when we arrived in the first place), without putting up a condescending face, shouldn’t work at the front desk. Those receptionists who care for their guests, shouldn’t be dragged down by those who don’t. The breakfast is perhaps OK by continental European standards. Northern Europeans would have expected some more options of cold cuts and spreads, at least. The best things to say about the hotel is the location, a short walk from the beach and from the nearest subway station, and the effective and silent air conditioner. We also had a balcony, which we appreciated as a retreat. Despite these traits, we wouldn’t recommend this hotel. There are plenty of others.

We had a wonderful stay at Gounod, mainly because of the very helpful and friendly staff - a huge thanks especially to Julliana and Fareed. The Hotel is perfectly located - in a quiet space close to all the shopping, dining and the beaches. We also visited the sister hotel's Splendid rooftop pool - which had an awesome view. And would recommend all guests to visit at least once.

Lovely hotel within easy walking distance of beach and restaurants. Beds comfortable and lovely little balcony to sit out on. Rooms made up daily. Emailed hotel week before to recommend a restaurant and was a fabulous meal in French grill place off the beaten track. Used sister hotel, Splendid, to visit roof terrace bar and pool. Definitely recommend this hotel

We recently had a 3night stay here but our experience was spoilt by the bad smell in the room. The cleaning staff informed us the previous occupant had brought in a cat which explained the dreadful odour of cat urine. We told reception staff who arranged for the room to be cleaned however they could not get rid of the smell and I had to buy air freshener. We were not offered another room but the 9 euros we paid for room tax was returned to us to cover cost of air freshener. Reception staff, Gaëlle became irate when we told her we weren’t happy and said it wasn’t her responsibility to check the room. It was unhygienic to sleep in a bedroom that smelt of cat urine and this spoilt our experience. There was no response when I emailed hotel management. Very disappointing.

I wrote a review of my experience in this hotel and I note that my review concerning the bad smell of cat urine in our room was not responded to by the manager - he did not respond to my email either. This leaves a very negative impact and very poor customer service .

Me and my boyfriend stayed here for a week. When we arrived to the hotel we were wery tired and just wanted to go to our room and relax. But when we arrived they had not cleaned the room in time. We were very dissapointed that we had to wait 3 hours in the hot city for the room to be cleaned. With what we know now, the room could be easily done in a shorter amount of time. The man in the reception could easily have solved the situation better by being a bit more serviceminded. It seems like they just dont care at all. We experienced a very rude staff. Some of them are nice, but most of them answers you with a nasty tone when you ask them a simple question. The breakfast here is very bad. Not much variety and i also saw bugs in the food. I am also gluten intolerant, so i had to bring my own bread. The rooms here are not soundproof. You can hear everything that happens outside your door. The double-bed is not fastened together. That could be easily done in my opinion. They will fall apart through the night. We did not get any information about when the maids come in the room. But we realised very quickly that the maids here will come in very early (around 9/10) or whenever they feel like it. This made it very hard for us to get a good night of sleep or plan our day. I should also mention that the maids did not come in to tidy our room at one of our last days and we also had to ask for toiletpaper and towels ourselves. And its not specified in the booking at the travel agent that you have to walk over to another hotel to use the pool and the jaccuzi. The staff says it is specified on their website, but thats not enough when its not specified on the booking. And having a pool and a jacuzzi at a four star hotel, does not make this hotel a three star. I would recommend downgrading to a 2 star hotel if you don't want to give your customers false hopes. The hotel is quite outdated and needs some serious refurbishing. Everything was worn-out and it was expensive for the standard of the establishment. Also our door could be easily kicked down if somebody broke in. The lock on our door was not good. I know the chance of this to happen is very low (or maybe not), but it should’t be like this. I tried to pull the door a little bit to see how bad it was and some bits around the lock came off as i pulled. I added a picture so you could see. This is really not okay. Not very priceworthy. I should also mention, using pictures from Splendid Hotel to show your own rooms from Hotel Gounod is a pretty awful thing to do! The rooms here looks nothing like it! After looking at the pictures, me and my boyfriend could see that these are actually rooms from Splendid. By looking a little bit closer, we could see the logo from Splendid on a bag in the pictures from your webside and bookings. We also compared the pictures from your website and splendid’s and could see that its all fake. This is not okay! You a deceiving and scamming your customers! This is decept