Moses Myers House附近的諾福克酒店

總體愉快的經歷。酒店工作人員和其他酒店客人都很好,熱情好客。我們在那裏參加了婦女務虛會(錫安教堂)。第一天晚上我不得不換房間,因爲我的房間就在外面的露台上面,直到凌晨2點才關門,所以我在第一晚沒有睡多少覺。後來他們沒有問題地改變了我的房間,所以我沒有再經歷那次經歷。特倫斯是一顆寶石,他是我們會議室的工作人員隊長,他確保我們都得到了照顧,所有的飲食選擇都很滿意。他的客戶服務是一流的。另外兩位女士爲了照顧我們而走得更遠,我沒能得到他們的名字。一位女士在她耳頸部附近有一個紋身,她是如此的可愛和善良。我以後肯定會再住在這裏,因爲它靠近商店,商場,餐館,海濱等

位置不錯,位於中心位置。前台團隊愉快。一些家務事使得這個庭院無法評定五級:浴缸水龍頭不斷滴水,房間有明顯的異味,浴簾上還留有少量的黑色黴菌。

剛從7晚住宿回來出差,房間設備齊全,牀和牀上用品很舒服,過去一年來住過幾次這家酒店,牀總是很棒。前台工作人員很友好,樂於助人。還有一個不錯的健身房。我要感謝微風每天早上在早餐時提供周到高效的客戶服務。當我在最後一天把信用卡留在餐廳時,她跑了2個樓梯來抓我,所以我不會離開它。再次感謝!

這是勺子在正方形的一面,房間很大,位置很好,特別是老多米尼奧大學,早餐還可以,有幾套不錯的熱選。淋浴也不錯。消極方面,房間和傢俱都過時了,空調和暖氣系統陳舊,噪音大,位置也好,大部分空氣在窗簾和窗戶之間吹(在70度的設置下通宵達旦,我們的房間只降到了78度)客房僅在您提出具體要求時才提供服務(儘管在您詢問爲什麼沒有參加之前,您沒有被告知這一點)。兩晚後,終於有人進來爲我們鋪牀,提供了乾淨的毛巾,而其他什麼也沒有做。我們大廳外面放着很多房間垃圾,在那裏坐了18個小時以上等待“清潔”人員。當你步行去房間時,不是很吸引人。在辦理入住手續或房間裏都沒有寫任何提供有關酒店的信息。瞭解互聯網密碼、如何瀏覽陌生的電視設置、早餐時間、燒烤餐廳、游泳池等也有所幫助。當

在發現我們的比賽時間表後,我不允許將預訂從2晚改爲1晚。我們星期五早上開車,打算入住,然後我們有一個房間,星期四和星期五晚上,只是被告知房間被釋放爲一個沒有顯示(我通過希爾頓應用程序發送了一個信息,我們將提前入住星期五上午)。所以,然後我不得不等待週五晚上的週五晚上入住,直到下午1:00之後,但我仍然被收取週四晚上的房間的費用 - 我很好,bc我們想早點入住 - 但事實並非如此。酒店對這種情況毫無幫助,整個過程都表現得很愚蠢。我不會保留我的漢普頓獎勵,以換取未來的住宿。對於首選的客戶獎勵計劃 - 對結果不滿意。

報到;代客泊車或自助泊車（免費）。自助停車場位於酒店附近的車庫中。車庫電梯可將您帶到酒店大堂。友好的工作人員在辦理登機手續-將我提升為寬敞的角落客房，視野開闊。  2天2夜威斯汀酒店，不設禮賓休息室。威斯汀酒店是最受歡迎的酒店，根據以往的經驗（大使身份），我認為所有威斯汀酒店都設有休息室。顯然不是這樣。他們將提供免費早餐（積分），但是與使用休息室相比，我不喜歡花費額外的時間訂購和等待早餐。房間很乾淨，有一張辦公桌，有些物業沒有。天上的床就是這樣。安靜的房間，結帳簡便，賬單正確。

我住在很多酒店,但服務,我從這個位置的工作人員那裏收到,與夫人的領導布朗,有一個來討論。財產本身是歡迎和乾淨的。但它是工作人員,造成了暫停的印象。當經理們被推開時,你可以告訴它被拖下去。這將是我的新目的地,無論我在諾福克!

工作人員很好,但酒店狀態不好,我們來這個城市看女兒的學校功能。然後熱帶風暴襲擊,活動被取消了。我試圖提前48小時取消,但他們不允許。我甚至問我們能不能在4周後重新安排活動時得到雨檢並使用它,他們說不。 就像我說的,工作人員非常好。

We checked in on May 13, 2023. Not happy at all from the start.................... First off lets start with the front desk.... 1. The front desk associate was highly rude to my family and I, upon getting to the front desk he gave us a head nod for us to proceed to the desk ( not professional at all) We did not get a hey how are you, welcome to the Sheraton none of that!!! The response that we got from the associate was” this is how I talk to everyone” If this is the case then the front desk is not where he should be working at all. However, there was a young man Tyquorie I think that is his name that works at the front desk he was very sweet when I went back to the front desk to ask for assistance. 2. We get upstairs to our room and I instantly pull back the sheets and there is hair in the beds and the mattress pads are dirty. To put the icing on the cake the corner of the mattress was disgusting... I did not want my children nor myself and girlfriend laying in that, but all the surrounding hotels were sold out and we were there celebrating my moms birthday. When I approached the housekeepers he got upset with me because I asked for clean bed linens and her response to me was ”I just cleaned the room and she was not gonna change the sheets” this made me even more upset than I already was. The housekeeping supervisor (Kenneth) he was awesome, I showed him what I was talking about and he attempted to get me straight. 3. The room had a 32 inch television that sat in the corner of the dresser 4. When we got into the room we only had 1 wash clothe ( it was 4 of us in that room) I went down too the front desk and asked for 3 towels and 4 wash clothes (at 6 pm) and we never received them. I then called at 7:30 and asked again and did not receive them, the third time I called I was told that they could not give me what i was asking for. Then at 9:30 someone knocked on our door with linens. I work at a hotel and no one should be treated like this at all!! It was really sad honestly. I most likely will be contacting corporate office about this because I know all hotels have a standard and I am pretty sure that this is not acceptable at all. I expected so much more from the Sheraton on the water in Norfolk VA!!!! The sad thing about it is that I was hoping to have a great experience. We did not at all!! Not even worth $243.00 per night

非常乾淨和驚人的客戶服務。