SureStay Plus Hotel by Best Western Norman

Buena

This hotel was nice and clean and convenient to restaurants and OU. It suited our needs very well. It's a bidget-friendly hotel that is also safe and clean. The staff was friendly and welcoming. The breakfast was your typical fare, perhaps somewhat sp****, but it was a decent breakfast. No complaints from me!

The room are out dated. Mold in the shower. Towels are paper thin. Smelled like smoke everyday even **** smell.

very good my first Key didn't work so I got another and it worked Verun helpful and breakfast was good

Friendly staff. Clean environment and comfortable stay. Will stay agian when i am in the area.

Place is in a nice location, but in much need of repair. The curtains had tears on both panels, the telephone was broken, and the outside door light was just a wire hanging with no socket. The toilet was like a kid’s and hurts your back to get that low and the hair dryer cord hangs over the bathroom light switch. The pool was not heated so cold and only 4 foot deep. Breakfast was biscuits and gravy, scrambled eggs, muffins, fruit, and waffle maker.

The room was okay, definitely dated. The toilet wasn’t completely attached to the floor so it rocked when you used it. Other than that it was fine

The headboard fell off the wall hitting my 16 month old baby in the head and smashed her hand. The heaboard was not properly secured to the wall. It was a heavy wooden headboard held up by one screw that wasn't even placed in a stud, so it just ripped out of the sheet rock. The manager didnt seem too concerned with the incident. They just instructed the employee to move us to another room and go rehang the headboard (unsafely). One of the pillow cases was dirty, the comforter had cigarette burns on it and was stained. The carpet was coming up and I stepped on carpet staples with my bare foot. Everything is very outdated and falling apart. The swimming pool was so cold you could not go in it. On a positive note there were no bed bugs or other pests. The continental breakfast was very good as well.

We had two rooms. They were clean and tidy. Wanted to save points by not having room cleaned every day but didn’t know I had to request it so early. One night had roaches in one of the bathrooms. One of the smoke detectors didn’t have a battery. The pool heater was out. And then we got double charged. Still trying to get that corrected.