考利莊園酒店(Cowley Manor Experimental)

We had an amazing spa day as a group of 5 ladies for my birthday treat. We arrived at Cowley and walked the grounds first which was a great start to the day. We then went down to the spa, Charlotte and Ellie at reception couldn’t have made us feel more relaxed and made sure our day ran smoothly. The spa was very clean, tidy and peaceful! Olivia gave me the best back massage I’ve ever had, it was incredible!

It’s hard to put into words how disappointing our spa visit was. This is barely a spa. It’s two pools and a higgledy piggledy shop/reception with an extremely weird assortment of things and a changing room so small that we had to wait for our turn to enter and dry off/change because it was crammed with about 5 women. There are literally over 40 lockers but space for 3 to sit down. Crazy. Our biggest disappointment was the terrible attitude of the space staff. Worst I have ever encountered. From the moment we walked in they made it clear us being there was a huge inconvenience. Ordering food was an inconvenience. Ordering drinks a pain. Four young ladies standing around giggling and gossiping and yet the photos I attach shows you the appalling state of the bathroom. No towels collected, no hand towels replaced. Finger marks everywhere and gross shower area. Never has there been a place I’ve been so hyped about and been SO let down. What a waste of time and money :(

這個設計非常漂亮，但同時又完全不切實際，因為地方太暗了，你無法在房間裡閱讀。鏡子旁邊沒有插頭。水壺必須插在房間的另一邊。這是風格戰勝實質的勝利。工作人員很棒，庭院也很漂亮。晚餐的食物很好，早餐的食物很普通。如果他們檢查照明和電路就完美了——工作人員說這是一個常見的投訴，所以需要分類。誰用鏡子/電視佈置搞亂了對稱性，請再想一想！

Luxe en sfeer gecombineerd met prachtige omgeving. Nette bediening, high tea zoals het hoort. Terras of binnen allebei prima. Verzorgde oprijlaan en entree. Lounge modern en vol aparte meubels en kunst. Past allemaal goed en geeft bezoeker warm gevoel

I was excited to go back after the refurbishment, having had a great time previously. We had to wait for the girl on the spa reception to finish her chat before acknowledging us. We were given some forms and told to take a seat. The spa was filled with children who were running riots. We were told when booking the arrival drink was tea or coffee, so we ordered a coffee and was told the coffee machine was broken so could only have herbal tea. So we were not off to a good start. Then off to get changed where the girl said there would be towels and flip flops already in the locker. Only one of us had a locker with this in. So we had to interrupt the receptionists chat to get those. The facilities have not been refurbished, and the steam room smelt so bad we couldn't bear to use it. Indoor pool is lovely, but it needs a bit of music or something. Cups and mugs and towels were left throughout the whole morning. Treatments we had booked for the same time as per my confirmation. We sat waiting, two of my friends went through, and I sat there, so I asked and was told my treatment was 30 minutes later. I queried this, and she said the manager had moved it some time ago. There was an apology that I hadn't been informed but added to the already there frustration. The treatment itself was amazing, my therapist really listened to what I wanted and delivered(sorry I forgot your name, brown hair and glasses, but you really do deserve credit) in fact, all of us were blown away by the treatments. Although, you can hear absolutely everything from the treatment room. could hear the same girl from the desk, noise from the gym and every time someone opened the changing room. As this was a treat for a friend we did not make a fuss, we paid and went for lunch earlier than planned. We went through to the hotel, where the receptionist was busy looking at her mobile over helping us. We made our own way to the restaurant. I did absolutely love the decor in the main hotel and that felt as though it really transformed. Lunch was great, service was excellent. We didn't get any names, but everyone who served us was fabulous. Things were on the look up! We decided to stay in the bar and lounge area for our coffee, finally! We really eally enjoyed the atmosphere up there. Overall, I wouldn't go back to the spa, the expierience of the spa itself wasn't relaxing or luxury. I can't wait to go back for lunch.

Like location, quirky decoration and ambience. But a number of serious problems for expensive accommodation. First shown to room overlooking building site and had to make a request for change which was grudging. Second room more spacious. Steps to shower slippery and dangerous especially for older or infirm visitors. Hotel common areas spacious. But lighting after dark makes it impossible to read. When asked if lights could be turned up bar tender said manager would reprimand him if it was done! Light in room also poor for reading or writing. Breakfast excellent although long delays in delivery of hot food. Evening menu innovative but no variety of choice over three days. Slow dessert service but charge was waived without request. Spa enjoyable especially heated outdoor pool in inclement weather. Spoilt by cramped changing room and mucky shower area far to small and lacked privacy and luxury. Pool area used by outside members so filled with children for chunks of day. Guests should be prepared. Wouldn't recommend this to friends or colleagues.

We had an excellent afternoon tea on Saturday! The service (from our waitress Amy and colleagues) was impeccable, nothing was too much trouble. The toasties and rolls were tasty, and the sweet treats were just that! The grounds are lovely, with lakes, swans and cascades. The furniture is eclectic/interesting. We would happily return!

'Experimental' sums it up nicely!!! Having visited nearly 20 years ago I was expecting a nice surprise...oh dear, sadly not! I sincerely hope that what has been done is and experiment because the transformation is unforgivable. The integrity of this outstanding building has been compromised with a tacky (dare I say trendy) interior scheme. Management must have been drugged before they accepted the design pitch? Visiting last the evening meant the light levels in the bar were so low is was like bing in a dimly lit cave. I could go on – but fortunately I do have a life. Good luck for the future....you'll need it!