北安普敦Dragonfly Lake附近酒店

Had arrived from the Hilton in Harrogate which was brilliant. Had high hopes for the brand when I arrived at this hotel. Walked in to reception and all I can say is appearances can be deceiving. Once you look past the chandeliers and flowers it’s evident this isn’t up to the usual Hilton standard. The first receptionist I spoke to was either shy or new. Very basic service, more time spent looking at the screen. Had to ask the usual questions, breakfast times/location:car parking payment etc.. Got told it was on my key card. That’s great but I’m asking you in person and having stayed at many hotels this is usually standard. The rooms are very basic and the hotel does need modernising. The receptionist kindly moved me (thank you Eva) as I could hear everything in the original room I was allocated, and the adjoining door between my room and the one next door didn’t seem to secure.. I found the family room I was given slightly more modern but the beds creaked awfully. Luckily I always take ear plugs. Bathrooms had those horrible shower heads that emit shed loads of spray, not ideal if you are trying not to get your hair wet and just have a wash. They do provide shower caps though. There is also a reminder to be vigilant with the shower curtain as the spray shower heads soak everything! Food in the restaurant was mediocre but prompt. Hilton prices without quality. Had the risotto which was essentially pea and cream, no taste of mint. It was a huge portion though and served quickly. Girls on service were very friendly but had to be reminded as to service. I was also given pudding without a spoon, had to go exploring as there were no staff to help find one. Pudding was bizarre, a lemon sponge thing on a bed of granola. Tasted like a dandelion. Had intended to use the gym, but to be honest I didn’t want to stay here longer than I needed to. In sum, not awful but not great. Standard no higher than a Holiday Inn, albeit they are more modern and don’t charge their guests for parking.

Really easy when checking in, staff were very friendly and helpful. Even though we had booked without breakfast, they still gave us all the times in case we changed our mind as well as the times for the food and the bar. The room was clean and just what we needed for a getaway. Plenty of space and it had really good space to store our belongings away. Good amount of plugs, especially having one either side of the bed. Bathroom was clean and a really good size. Wifi was included, which made it more appealing as usually when we go away we have to pay extra!

Excellent location, close to all amenities and good service from staff

Decided cut a 100 mile trip into 2 parts. Rushden was just over 1/2 way. Whatban excellent choice 2 minutes walk into Rusden Lakes Shopping, restaurants , bar. Reception staff very helpful . Room spotless , bath as well as a shower. Very comfy bed . Excellent nights sleep woke up refreshed ready for our onward journey. Travelodge everytime for us in the future.

Vicky was an amazing host to us ..had a great sense of humour and customer service was absolutely amazing and very helpful in every aspect as we were new to the area . You are truly a great asset to Travelodge and I wish you every thing of the best in your career as you are truly a people's person Keep.up the great work you are doing Vicky . Absolutely lovely to interact with you . Lovely smile and amazing personality. From Raymond and Veronica Room 31

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