Holiday Inn 北安普頓西M1，JCT 16(Holiday Inn Northampton West M1, Jct 16)

The hotel is a few minutes off the M1 and on its own. It is not in a service area, there is no petrol or other services on site, just this hotel. My room was very poorly lit, which for a room described as 'accessible' seemed not good enough. Room and bathroom were fine. However, guests in the next room talking very loudly at 1am were not welcome as I had an early start the next day. Maybe not the fault of the hotel except the noise was heard via a connecting door between the rooms which was locked but not well insulated so every word could be heard.

Friendly staff lovely location free parking, nice room

Very helpful staff and clean rooms made for a comfortable stay.

這是一家假日酒店，期待假日酒店的服務水準。十幾歲的工作人員對任何事情都不屑一顧，門廳裡的每件家具都有污漬，早餐不受監控，物品很快就用完了。房間還不錯，有一張床和一個淋浴。

預訂了一間適合輪椅使用者的房間，但必須移動家具才能繞過床，而且有些燈不亮！這不是最好的開始。想在睡前看一些電視，但很多頻道都無法播放。早餐花了我們將近 20 英鎊，而且很糟糕！熱早餐不熱，咖啡很糟糕，而且都很便宜而且很糟糕

我於 2022 年 1 月在網上預訂了這家酒店。我收到了一封確認電子郵件。當我於 2022 年 6 月 3 日抵達時，保全人員將我拒之門外。我抗議說我有預訂。我最終不得不支付額外費用去另一家酒店。我回家後向客服投訴。投訴被忽略。我使用 Facebook 進行投訴，收到的回覆是「飯店關閉至 11 月，然後重新預訂」。如果可以避免的話，我不想再使用洲際酒店集團酒店。我至少想要退還差價。

這家飯店是位於快速道路上的經濟型飯店。不幸的是，您現在會發現 2021 年 9 月至 2022 年 1 月期間供阿富汗難民入住的房間已全部預訂完。靠近高速公路，距離城鎮、漂亮的住宅區和村莊不太遠。

Sehr zufrieden

The hotel is a lovely place in such a quiet location we stayed on a Sunday evening and didn't realise how quiet it would be , the staff on check in were lovely. the room was spotless and very modern. The young tall chap at the bar was amazing great customer service and brilliant manners, breakfast was a treat as well! overall a brilliant hotel.