希爾頓逸林酒店-丹佛桑頓(DoubleTree by Hilton Hotel Denver - Thornton)

I called the hotel In the morning to verify the cost and reservation of my room for the 2 nights stay. By the time I arrived that evening, they had managed to lose or delete the reservation. The counter staff was rude and didn’t seem at all interested in helping to rectify the reservation fiasco. The in-room H.V.A.C. Unit was noisy and didn’t work properly. Made for poor sleeping conditions. The shower barley worked. Needed to pull the plunger to activate the shower 7 or 8 times. Sadly this isn’t a exaggeration. For the price and location, I expected much better. I paid premium hotel prices for an “economy super 8 motel room”.

Booked and paid for at time of booking (a month in advance) a room with two Queen beds. Was given an ADA room with one King bed. Walls are paper thin and was right next to the elevator which we heard throughout our short stay. You can also hear the freeway on ramp traffic which is very loud. Bed was ok. The staff at the front desk were great, no issues and we received a couple of cookies which was probably the highlight and that’s pretty sad.

Unable to check into hotel because system was down. Forced to leave as I was told there was no other option to receive room key.

Tengo alrededor de 30 min esperando a que validen que la Información de ******* sea correcta, según la persona en frontera desk aún no llega esa información al hotel

Area

I had forgotten we had stayed here before, until we showed up. Very average hotel. We checked out the pool, there was a film of chemicals on top…nah no thanks. The walls are Very thin, people talking in the halls I thought were in our room. I wish there were microwaves in the rooms. They have done a remodel to the rooms, the floors are nice but overall the remodel was very cheaply done. It was fine, but we won’t return here.

The check-in with AJ last night and out the next morning with (I think her name was Anna) was very pleasant and welcoming

Just didn't realize there was no continental breakfast... Will look closer next time. My mistake

Staff was amazing and helpful, Room was clean. I Like that they provided Shampoo, body wash, Conditioner and Lotion. We forgot to pack these items. It was a nice surprise to see them fully stocked in the bathroom. My son enjoyed the warm cookies at check-in. Highly recommend. we will be coming back.