I had to take out my trash outside when it was full, when I needed towels I needed to go get them from the front desk and bring my towels to them. Rooms were horrible dirty, dusty . I took many pictures, microwave and oven were so dirty it was nasty to even use. On my first night here , I was awoken by another couple walking into my room, the front desk gave my room to another couple . When I called down to the desk , he stated I was in the wrong room. When I finally was able to talk to Ashley Thompson, she was very rude and when I made the comment that I suffer from PTSD, she chucked. She has no consideration for a customer concerns. The general manager gave me her card and stated that I could file a complaint. Stephanie Affholter was amazing and told me if I needed anything just to ask. I just went down to the front desk to get a print out of the bill, because Ashley said that the two days that she was going to take off my bill would be there the last day. Front desk said there was nothing on the computer. Also when using the air conditioner, black chunks flew out of it. I will be requesting a refund.
翻譯