小意大利酒店(Little Italy Hotel)

This will be my 3rd visit to tonga for business and I've always stayed at tanoa buy decided this time I wanted to try little Italy as recommended by friends, I booked via email with Vei which is the most helpful professional lady. The night we arrive which was 12.30am we were awaited by hotel shuttle but when we arrived at hotel the lady ask us to pay 30 per person for fare which was disappointed as we were never told this via email so we could be well prepared for. They had someone at reception which was a man was welcoming but again problem is he never came helped us with our bags given they had stairs. Again if we pay this should be all part of your service. I really felt sorry for the lady we were with as she had bags and then we were given our keys and the receptionist never offer to take our bags up the stairs, first of all if you guys have no elevators then when you have guests check in this should be included in your service to deliver our bags to our rooms given we had to walk up the stairs.i arrived in my room which I was in the water front I found my room was decorated with fancylace on top of my bed etc which in our culture was very offensive given this is the way we decorate for any dead person. My advise is please you have beautiful rooms but remove all the decorations and just leave as it is as some people are not on honeymoon they are on business etc. My Aircon did not work but was glad they put me in another room for the night, I must say there standard rooms are perfect.another thing I recommend about this place is there beds are amazing so this is very much worth it. 2nd day went to go back into my room they still had issues with my Airton where I then used a fan. Because when your there for work you just cannot be bothered but just need a good bed a clean room and at least some nice air. There restaurant is always packed I heard the food is good but we went to sit down with some guests and they took forever to bring us our drinks hence we left and went to the roof top bar. At the end of our stay the hotel charge me the standard room rate which I am grateful for. Given this small issues I ran into when we stayed there these are things that can be improved by this place because I HIGHLY recommend to stay here. I do hope they add more rooms and hopefully get an elevator along the way. Little Italy is the place to stay in tonga.

I stayed here at Little Italy for 5 days Nadi was in room 16 and it wasn't a pleasant stay. There are construction workers who are on site at the hotel who are still working away till 9-10:30 pm at night. I couldn't get proper sleep as a results of loud banging of the hammer and the constant drilling noise. Furthermore, the access to get to the rooms from reception is abysmal, there are equipment lying around on the stairs, its was very unsafe for guest to travel up the stairs when there is wires and equipment laying around to get up the second set of stairs to our rooms. Moreover, the remote to the ac kept playing up and wouldn't turn on sometimes in which I complained to the management quite a few times but no one has dealt with the issues regarding the ac remote which meant that I had trouble sleeping at night when the ac remote wasn't working properly. Finally, the wifi was absolutely horrible, I haven't had good connection at all and the wifi wouldn't work most of the times. This meant that, I couldn't not contact family members abroad properly due to severely bad wifi even though they claim that they have unlimited wireless connection everywhere. The staff in the restaurant should be applauded for their hard work and they made me smile and feel very happy and comfortable despite the issues I have had with this hotel.

They have decent food, we can definitely recommend mixed salad, seafood pasta and grilled fish. Horrible wine thought, the first white wine was served warm, when the waiter found a chilled one, it wasn’t tasteful. Make a reservation in advance.

Самый ужасный отель из всех где нам пришлось отдыхать. Старое постельное бельё. Ужасные полотенца. Посуды очень мало вся в ужасном состоянии. Хозяева и обслуживающий персонал хуже некуда. Красивый отель с хорошим видом и плохими хозяевами.

Этим летом (2022) отдыхала в п. Лермонтово, Краснодарского края. Была там много раз и в гостевом доме «Маленькая Италия» тоже останавливалась не однажды. Это всегда было достойное место с качественным обслуживанием: лояльный персонал, безопасность, чистота и спокойная, располагающая вернуться атмосфера. Каково же было мое удивление, когда в этом году персонал открыто выпивал в беседке во время еды. Так же неоднократно, я наблюдала, как гости наливали сотрудникам. Гостевую кухню вынесли на улицу – ни разу не видела, чтобы там убирали, а в кухне в доме регулярно была грязная посуда в раковине и на стойке. Бассейн грязный. Ночные шумные попойки. Хотя в самом поселке после двадцати трех – тишина. Света ночью на парковке нет. Хотя раньше парковка освещалась. И это было правильно – парковка на отшибе, в конце поселка. Уехала на четвертый день. В общем, снова ехать в «Маленькую Италию» смысла нет. Очень жаль… с этим местом было связано много приятных воспоминаний. Это был уголок качественного обслуживания и приятного времяпровождения. А сейчас только сожаления, по этому «Маленькая Италия» в прошлом. Благо конкуренция большая и достойных предложений много.

Firstly, they had very little wine available. No bottles of white wine at all. There was only 1 waitress and 2 men taking orders (Uber eats). After an hour, we received cold and unpleasant garlic focaccia. The pizza was also cold and was sent back. It was replaced with a burnt but hot offering. However, the pollo fettuccini was really good. They were understocked and understaffed. Too busy filling takeaway orders, in house guests were left waiting.

Went here for a meeting while in Tonga. Great coffee and great pastries. I would highly recommend it. On next trip would probably stay here as we had a sneak peek at their rooms and way way better then the rubbish Tanoa rooms we paid so much money for to get dirty linen, dirty mouldy bathrooms, black hairs in the bathroom showers, leeks air conditioners. I would be using LITTLE ITALY NEXT TIME I GO BACK TO TONGA. GREAT COFFEES AND GREAT FOOD. GREAT LITTLE SPOT.

Our last-minute business trip to Tonga, and all the hotels were full… But Little Italy had space, and we were certainly glad they did! A great location right on the waterfront. Unpretentious clean rooms with a very welcoming staff. It isn’t fancy, but it more than met our expectations. Restaurant is very good, but service takes a while. I’d stay here again in a heartbeat.