温莎酒店(Windsor Hotel)

黑暗而骯髒的酒店位於市中心，但迫切需要翻新和良好的清潔。浴室很髒，一條毛巾髒了，油漆剝落，還有一股霉味。水龍頭和淋浴間流出的水是棕色的，而且從來沒有變熱過。我用瓶裝水洗澡和清潔牙齒。經過一天的旅行後，這並不是一次令人滿意的經歷。提供了一瓶水，但由於清潔，我不相信它。床上用品是一張雙人床上的單人羽絨被，不保暖。工作人員最終提供了第二張羽絨被，但這是不情願的。大部分晚餐菜單都沒有，需要一個小時。酒吧很暗，沒有吸引力，工作人員也充滿敵意。早餐很差…沒有蓋子的金屬壺裡有冷茶。水果被遺漏了，已經乾了。雞蛋和香腸都是冷的，培根幾乎沒有煮熟，而且很油膩。果汁似乎是由濃縮物製成的。工作人員大多缺席，也沒有客戶服務技能。

Very nice and clean hotel. 3 star hotel but well organized and maintain their quality . Breakfast is really good. Friendly staff. this is situated in the middle of town so we enjoyed street foods during our stay

It was our worst experience of Windsor hotel came up with my group of 48 pax on the 01st of October 2022. I had this same group in 2019 and they did a good job on all relevant areas and by trusting that I have to booked the same hotel for the second time as per my clients interest. At this time the management did not valued my guests return to the same venue for the second time and the service was terrible. We had four chairman's in my group and their assigned rooms were filthy and odor smell like lavatory and the four of them did complain directly to me in a professional manner. I have talk to my director operations and decided to transfer them to another hotel at that point. Things are under controlled from our end and we have taken the initiative step to keep the guest happy. The dinner buffet on the same day there were no Soup or Salad been place to comfort the unhappy guest to the satisfaction, instead a terrible selection of main entrée and deserts to go on. Things are so bad and I do not recommend this place to no one in this industry. They fooled us with all the facilities and they charged for the FOC room which is free to the travel agent representatives. My company had a great lost by assigning this hotel to a bigger group and I feel bad for the crooked management who try to ruin our plans and business relationships a part from the basic standards of hospitality management. The GM of the hotel is playing hide and seek by allocating Mr.Jhonny who did a fair job, by enforcing him to handle his mind games and dirty deeds for the sake of the management.

We didn't recommended this hotel, rooms not clean,all staffs not know who is the guest and how to do respect there customer s.one of the manager (shot man wear thai) not have to improve managing role.we can select this type.of facility like a hostel.VERY POOR CLEAN OF THE HOSTEL.THE WINDSOR HOSTEL MANAGMENT NEED TO DO SOME agis**ent as soon as possible update as a hotel..