Homewood Suites by Hilton Detroit - Troy

I forget her name, but she was working the front desk and was the nicest, sweetest person. However, something got messed up with our checkin, so that when we were given keys, they were to someone else's room. The bed was unmade, socks on the ground, trash and food everywhere. Unfortunately, there were no luggage carts, so since that room was on the 3rd floor, we had to carry our luggage up, and then downstairs (someone had blocked the elevator) and had to get a new room. We were only going there to change before going to a wedding that we were then running a bit late for, because of the mixup with the rooms. The second room was nice and comfortable. The bed was fine. The tub was sort of hilariously short/ small for a hilton property, but overall the staff was very nice and accomodating. Checkin was the only thing that was weird and inconvenient.

We booked a 2 queen with a pull out and when we got there they told us they were full and were putting us in two different rooms. I have young children so this wasn’t ideal. Every surface in the room was dirty. All the cushions had stains. Blood stains on mattresses. The floor had tape holding it together. The pool heater was broken and ice cold. They shut the lights off at breakfast while people were still in the area, which wasn’t staffed well and barely any thing was refilled. They started switching over our room before we even checked out. We will never stay here again. However, Sheila at the front counter deserves a raise. She was amazing and was the best part of this hotel.

The overall cleanliness of the room and hotel in general was not great. It was rundown with holes in the light shades, hardened dirt/ residue on the walls etc. They had no pool towels and gave us hand towels to use instead. The room size and layout was great for our family and the location was convenient

We stayed as a stopover on our way to a holiday home in Michigan. Would recommend for families, the suite size was great and all felt very clean and well looked after. We had the pool to ourselves for a lot of the evening and arrived on time for the Wednesday social!

Quiet, clean. 2nd room still had a used towel on back of door. Had to take two rooms instead of 2 bedroom booked. Good location.

When we were walking to our room, the hallway smelled like urine. The people upstairs were running and jumping until all hours of the night and early morning. Asked to move to another room and none were available. The pool door was not functioning. We will not be staying at this hotel ever again.

Excellent customer service. Christian and Sheila was really great and the managers Jason and Rai were extremely accommodating.

Staff was very helpful and friendly. The property is a little dingy but I liked the generously sized suite.