羅切斯特希臘希爾頓惠庭酒店(Home2 Suites by Hilton Rochester Greece)

I never write reviews but just wanted to shout out how amazing your staff is. Anytime we have stayed here Cheyenne is always the one to greet us with a smile and by name. Any requests we have she honors and truly wants to make sure her guests have a great stay. A fuse blew in our room lastnight and she came right up to fix the issue. We love Hilton and it’s our preferred hotel, with a few more in the area we always choose Home2 Greece.

The breakfast was great, one of the best. The staff is very nice and friendly especially the front desk lady named Janine (?). Hugely recommended. Some of the bowls that were on the shelf were not washed well and still had food stains. The carpet were not vacuumed well, and I found patches of hair.

We enjoyed our stay immensely! This place and our room was soooo clean! The pool was small but very nice, the workout room was actually exceptionally nice with newer equipment, and also very clean. Let me tell you- this breakfast that they put on was probably the best we have ever had (and we are very well-travelled and well-hoteled). I am impressed and hope to stay here again. They are really doing an excellent job 💛

Booked a crappy hotel and decided not to stay there. I’m so glad Home 2 Suites had availability. For a couple dollars more what a difference. Will defiantly stay here again when in town.

What a horrible experience. We started out great by getting an early check in. Apparently this messed up our check in. At 1:45AM I was awoken by my cell phone ringing. I didn't answer but saw it was the front desk. I went down to find out what they wanted and the woman there said she was calling me to find out if I was going to check in. I had checked in more than twelve hours before. She said she had a post it that said I hadn't checked in yet then started getting rude with me that I would question her post it. She never checked the computer to see if I had checked in, put a credit card on file or charged some snacks to the room at 9:00PM. She got rude with me and was very short tempered that I was aggravated about being woken up at 2:00AM. I was up for more than an hour in frustration. Horrible customer service.

The only 2 bonuses were having a full kitchen and open shelves to store our belongings keeping them both in sight and out of the way. Other than that, it was all a very average hotel experience. The pool was small and cloudy. And the "modern " lobby made dining for breakfast awkward. I cannot complain about the staff. Everything was clean however. The decor, especially the carpet showed every stain.. the "dog run" is just an area of grass. And the pond that you see in the photos is kind of nearby but not close enough that it should be advertised on the site. I would stay again for a reasonable rate.

The staff was extremely friendly and personable. The hotel room was clean, very spacious and modern. The shower has great water pressure and two shower heads. Breakfast in the morning was great. We were happy with everything. We will absolutely stay here again.

Amazing staff, very clean and quiet. Easy to find and easy parking. I'd absolutely stay again! Such a nice hotel.

Check in was a breeze. Staff were friendly and helpful! The room exceeded our expectations and the pool was amazing! I wouldn’t hesitate to book this hotel again!