格林威治凱悦酒店(Hyatt Regency Greenwich)

Last minute booking and the front desk service was amazing and will come back again!

It was an amazing stay! Highly recommended !

We arrived on 19th Sep for a four night stay. We are on a 12 day trip to our sons house in Old Greenwich. It’s the first time my wife has been able to travel across to the USA since Covid and a serious back operation. I thought I would treat her to a good hotel for part of our trip as it’s been so long since our last journey abroad. I chose what I thought was a high quality hotel where we could relax and yet still be close to our family just across town. Fine dining and a good well stocked and serviced bar was my thinking. How disappointed then to find a wonderful looking hotel with a completely unacceptable level of service and amenities. No bar, no shop and no restaurant just a converted shop with IKEA garage shelving acting as a snack bar / canned bar. Food ordered through QR code arriving on plastic plates for all services. Having said that all staff were excellent. Wine in cans beer in cans, Turkey or peanut butter sandwiches Then being told the renovations to public area and rooms start from January 2024! They are blaming COVID but I have to say they are selling the hotel under false information.The hotel experience for us is about good drink and service in outstanding surroundings with good attentive staff and mixing with other guests. At present the Hyatt can not give that experience and we would have been better off staying the whole 12 days with our family in Old Greenwich such a shame as the hotel when in full operation would be great in18months

Restaurant & Bar are closed, it didnt say when we made our reservation, We asked room service, took forever and came with an incomplete order who we were charged. The hotel needs an urgent make over, doors are old, bathroom seems old fashion and tiles need a deeper clean. The carpet oh my! It wasnt like these a few years ago, you can tell they havent maintain it at all. Staff is nice though, but would not stay here again.

Staff was wonderful: it seems hall monitors are needed since no one was able to keep their children quiet. It was beyond absurd and I fault hotel Leadership for not monitoring the comfort of other guests in favor of potentially angering parents . Kids literally screaming at the tops of their lungs at 9:00 at night and so technically not in violation of the posted 11-7 “quiet hours. Kids shrieking again at 7:15 in the am…one child knocked on my door thinking it was his room Horrible : intend to never stay there again for any reason. Was scouting that property for a future Family reunion but will never stay at a property where Leadership is so inattentive. I’m still furious

Liked: beautiful property, trees, grass, etc. Didn’t like: absolutely no food except overpriced “market” where you could get packaged pastries, etc. A facility like this should have multiple restaurants and bars.

Not a place I would stay in for an extended stay. They don’t have a laundry room or a dining area. I couldn’t invite anyone to the hotel as it is dark and uncomfortable. They do a great catering business but it just didn’t work for me.