A group of us stayed one night for work as we were conducting a workshop nearby. Facilities were fine -- clean room, clean facilities, well appointed. Poor service, however, soured my stay. At check in, staff could not find my reservation. Just matter of fact -- 'your name is not showing up.' I showed my reservation number and they still could not find it. After 15 minutes, still checking, still no apology. Not much communication or even 'sorry for the wait.' Almost a sense of annoyance. I called the folks in our bigger group who were waiting outside for me ... I asked them to go ahead to dinner so as not to lose our reservation. The 2 staff members could hear this but still no apology. After about 5 more minutes, I asked if it would take longer. Shoulder shrug, they did not know. It was only after I said that I have now lost my ride and that I will be late for dinner that they finally said 'sorry for the wait.” They also said that this HAPPENS ALL THE TIME. (hmmm.... if so, no change?) Next morning, new staff. I asked how to order the free breakfast as this was indicated during my reservation for the rate I reserved. Very curt, bordering on rude, staff said 'there is no free breakfast. Unless you can show me documentation, no free breakfast.” Staff went on and on saying there was no free breakfast, etc. rather loudly, too. This was annoying, embarrassing, and felt belittling -- making me feel like I was trying to be sneaky to get $7 worth of food . My colleague was already having her coffee and she was miffed and said she had the same exact treatment. Just as we were planning to go across the way to Scooters, staff member came to us, seeming to have a change of heart and said she would comp us breakfasts as she thought it was only right, as govt employees. Nice, but did not make up for the rudeness and embarrassment earlier. She then came back apologized, indicating that she did more checking and found that indeed there was free breakfast for our rates. I wonder whether admin is providing good work conditions or fostering healthy work culture. Staff at night and morning did not seem happy to be there. Hotel could have been nice but given the computer glitches and poor interface with staff, I will not be returning nor recommending this place to others.
I would not stay at this location again, When I arrived I stood at the front desk for about 7 to 10 mins waiting for someone, they did have a sign saying they would be right back. The front entrance is in line with the backdoor as I was waiting 3 employees came rolling in, I joked with them and said cigarette break and they laughed and said yes, no big deal but do all 3 need to go smoke at the same time and leave the whole lobby empty while knowing people would be checking that time of day. We had a 3-night stay Thursday-Sunday. This is a good location in a borderline area hence the fence around the property. The room was nice and comfortable but the service at the front desk was very poor. It is not a big deal to me and they always ask on the Marriott Bonvoy surveys if they acknowledge your frequent user membership, which they didn't. There was a young man with black hair slender who was at the counter two days during our stay and a younger girl also on one occasion, I promise you they did not look up not even once they had their heads down looking at their phones the whole time and I am talking with probably 15 people in the small lobby people coming and going, we were waiting for my niece to pick us up. After arriving home I checked my emails and the bill from the stay and this is the main reason I wouldn't stay they had put a Green Tax of $4.99 a day along with other fees of $ 22.97 a day total in taxes and fees. I was never once advised about a Green Tax and it is not in the Omaha Tax code as far as I could see. This is criminal or should be. STAY AWAY.
Brooke was amazing and super sweet. Hotel was nice and beds were comfortable. The environment was very nice. The breakfast was ok. The pancakes were hard and even when they brought out fresh ones they were still hard. The staff for the most part was good but Brooke hands down was awesome
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MMegan HI have to say, I was pretty disappointed in this Hampton after reading all of the great reviews and seeing the trip advisor choice award 2024 as well. Our room was fairly clean, but things were missed like the countertop of the wet bar, etc. We booked a suite room to sleep my family if 6. We had to go back down to the front desk for bedding for the sleeper sofa after even confirming at check in that there was indeed bedding in the room…there was not. The phone did not work which I tried to use to call about the missing bedding. The towels were also paper thin (could really use replacing) and again we were only given 3 towels and two wash cloths in a room that sleeps 6. When you book a larger room at a higher rate and state that the number of guests is 6, it is honestly expected that the proper amenities are in the room or at least given to you at check in. Having to continue to ask and hunt down what is needed is not good hospitality in my opinion. The breakfast was really not good either (there were very few options and what was offered looked as though it had been sitting there for days…tasted as such as well. The eating area was also not being serviced. Every table was dirty as they were not wiping them down between guests. Lastly, the overall experience from the employees was lackluster. No one greeted us when we walked by the front desk at any time. If we needed something, we had to get their attention. There were no, “good mornings or welcomes” Heads were always down at the desk/computer. I think Hamptons in general have gone down hill especially for the price. If we are in the area again, we will be staying elsewhere.
JjosephvA3273UNI recently checked in to the Marriott hotel in Omaha, Nebraska. This hotel seems to be new and lavishly constructed and decorated. However, the staff is not well trained. I do not believe them to be graduates hotel management, as I was checking in. I waited approximately 20 minutes as I was goingto to the counter Person at the counter let someone who just started waiting ahead of me after I checked in. I went to my room. The Wi-Fi did not work. I have had to call the front desk at which point the person gave me wrong information although later did ,I would not recommend the Marriott hotel in Omaha Nebraska to anyone. It seems to be extremely sub par and The employees are not trained.
Stayed here recently with my wife during a business trip to Omaha. Got a nice sized, King Suite room with Jacuzzi and shower. Nice large, spacious room, though a bit out dated. That doesn't really bother me much at all, except the Jacuzzi simply DID NOT WORK. Couldn't even turn the water on! In addition to this, the hot water in the bathroom was virtually non-existent. I'm not exaggerating in the least when I say that you had to turn the water on in the shower, sink, etc., and simply walk away for several minutes and come back for it to even be warm. It seems the hospitality industry everywhere we go has completely abandoned even the most basic and standard elements of ensuring people have a pleasant stay while traveling. We were loyal to another hotel chain (IHG hotels) for over 25 years when we started getting frustrated with their increasing poor management and quality and starting staying in Choice hotels hoping to see something better. Well, they've been a major disappointment as well. We don't expect 5-star resort treatment at these places, but when trying to book the better rooms and still stay budget-friendly you don't expect to take for granted things like hot running water. The hotel wasn't at all busy so it wasn't a matter of the plumbing system being taxed with maximum occupancy. We also stayed in another Choice Hotels location this same weekend and it was an even worse experience. The only redeeming quality about this place was that the lady running the breakfast area in the morning was staying on top of things. Apart from that, we're pretty much through with Choice Hotels at this point. May just have to start traveling in an RV and avoid hotel stays altogether!
訪訪客Not sure what cleaning solution is used to wipe down surfaces but it was unbearable and so strong it was nauseating. It reminded me of the horrendous cleaner used during covid. The entire hotel wreaked of it. Most would say at lease you knownthey are cleaning but it was too much!