Worst hotel ever stayed in when we first got there it didn't even have my room ready so we had to come back in an hour that was no big deal so we came back they put us in this room with no bathroom door no privacy or anything the door locks on the door looks like someone been broken into all jacked up holes in the ceiling water spots all over the ceilings you can see underneath the door where the seal is was cut off I went back to the lady and I asked to be in to Don the room and she gave me such attitude and I literally gave her attitude back very disrespectful girl her name is May or whatever how you spell it did they put us in a room upstairs little better but still it stinks like old dirty people water spots in the walls the bathroom is nice that's only thing about it the bed sucked pillows flat way uncomfortable I woke up hurting while I was gone NASCAR race they came into the room took my food and threw it away didn't make the bed I get this hotel I like complete zero the workers lack of respect they need to be fired except one lady that she helped us she was pretty great I would not recommend this hotel for anybody this hotel needs to be closed down or have better management screw this stupid Hotel
The room that they gave us (room # 608) when checking in was very smelly. Besides the smelly room, the room was also missing the fridge and the microwave. When we booked, we booked the Deluxe room with microwave and fridge, and they were not in the room, plus the room was very smelly. So they gave us another room, which is room # 611. Also, we requested housekeeping from the night before, and housekeeping never came the next day. Somehow there's a disconnect between the lobby personnel and the housekeeping personnel. Very disappointed. This hotel is a little run-down now. Not sure if the hotel management even cares! Service is pretty bad, however, breakfast was pretty good. The carpet on the 6th floor was really dirty too, however, they finally steam cleaned it. Also, being a Diamond member does not mean anything to them, because they won't upgrade us to the Suite.
Whenever I do a hotel search and a decent, independent inn appears in the search results, I'm always tempted to consider it. The latest was the Ontario Airport Inn. Looking at the hotel's pictures, options, amenities, and noticing a decent rate even for a Saturday night, I went ahead and booked it. Upon pulling up for arrival at most hotels of similar size, I normally drive directly to a visible parking spot, park the car for the night, and walk back to the lobby to check in since my luggage usually consists of a carry-on backpack. However, at the Ontario Inn, I noticed something different right away: Registered Guest Parking only in the lot...and this suburban inn enforces it. Ahead of the entrance driveway into the lobby, the hotel has a lift gate barrier that goes into the guest parking area. Either an on-site security guard or an active room key card opens this gate. That means those arriving to check in park in the front first. Not a big deal for me, but worth mentioning for those who follow my routine. When I did pull up, the guard was very friendly about this policy, and he pointed me toward the arrivals parking area in front of the lobby for check in. When I got out, I glanced around and took note of the mature landscaping that was very well maintained. Check-in went smoothly and the hotel does place an incidentals deposit hold of $50 on the credit card used. The lobby also took my car's license plate number which showed to me that this place certainly enforced the Guest Parking Only policy considering that the parking lot had both a guard and a physical barrier. The look-and-feel of the property resembles early 80's luxury hospitality coupled with today's technology. The hotels appearance looked dated at first, but the maintenance and upkeep preserve the pastime glory. The grassy center courtyard and pool area combined with the numerous palm trees gives this hotel a little taste of a resort destination feel without the resort fee. I didn't have a chance to jump into the pool as I arrived after hours and had to check out early the next morning, but this would be something I would want to experience on a future visit. When going through the interior of the lobby and common areas, I felt like I literally traveled back to the 80's; most of the interior furnishing and colors mimic those pastimes with popcorn ceilings, traditional room furniture, and even an elevator with fairly recent modernized buttons, sensors and indicators but with a carpeted interior that was more common back then. All this was combined the the technology of today: A flat screen TV and Wi-Fi. This hotel had two ”classes” of rooms: Deluxe and Executive. Both are essentially the same with the latter being only a few extra dollars more but with one key difference: Guests access Deluxe Rooms from the outside similar to a motel. Executive Rooms are accessed via an interior hallway--more of a traditional 'hotel' environment. I booked an Executive Room. Despite being
Housekeeper Bernadette was very polite and helpful to my needs in my room I was there last week for an event my room was clean and rooms looked nicely remodeled would definitely return love this place.
7740jayyaVery friendly staff , rooms are very clean and well maintained . And great prices !! I enjoyed my stay here and I would definitely recommend this place to my family members and friends as well !! Thank you