君主酒店(The Monarch Hotel)

Chilly stay up in the hills during summer days on the lands. Old but good hotel to stay considering the location and scenic beauty of its locations. Facilities are limited compared to the 5 star properties but suffices to the need of ones. Having own vehicle is preferred as the location is bit away from the city center.

We arrived to a hotel expecting at least the very basic customer services, but was wrong. No greeting, no smile and a deserted hotel with no other guests in sight. The reception desk staff took so long to check us in and gave very little information. Got to our room evetually which was very dated and cold and the bathroom was awful ( with mould and in urgent require of updating ), no toilet paper , had to ask from staff. This is not what was portrayed on the website. I complained as for the price charged this was unacceptable. I requested a refund as was not prepared to stay at a low graded hotel with my young children for the price paid. I was reassured by the receptionist and ***ager by phone I would not get charged and yet they charged me through my travel agent. And now they do not reply to any of my emails. This hotel looks appealing by name and the celebrity attached to it,but really it is a run down hotel in need of a full refurbishment. A very disappointing hotel and poor experience of hotel staff members who seem to have very little motivation in there job. Please do your research thoroughly before booking this hotel.

We shifted to monarch because the hotel we originally booked turned out to be horrible. It was a blessing in disguise as it ticked all the boxes for our family. Location is very good. It's very spacious. My kids could play cricket here in the lawns. Cleanliness is very good. The staff all were very polite and helpful. View from windows was wonderful. We booked 2 kings suites which were interconnected, both fooms also had large balcony overlooking the lawn and the view was wonderful. It looked like a budget hotel but all the essentials were well taken care ofthis property opens into tea gardens just infront of the gate. Horse riding was provided. Kids play area was there but it needed some repairs. Old world hotel with beautiful chandeliers and large old fashioned sofas and big spacious rooms. All this hotel needs is good ***agement and some care, and it's unstoppable.