good service. except the front desk told us the suite it's all paid for since we booked it on **********....when I checked out, the front desk also said there's no additional charge and we are all good. when I get my credit card statement, sure enough we we charged like $55....called them on Jan 12, front desk said there shouldnt be. and asked me to email them. I emailed them same day. a week gone by, no reply. I called them one jan 20, Luis pickes up the phone, couple minutes of digging, tells me it's the airport impact tax. asked why it was not communicated to me there will be a charge, he didnt answer. over the stay was great, but I don't like to be charged hidden fees. felt like being scammed. on a side note, I did not notice ********** site mentioning about this tax....I expect ********** to do better.
翻譯