倫敦奧平頓普瑞米爾客棧(Premier Inn London Orpington)

Nice hotel and good location! Rooms big and very comfortable stay close to train station just 15 minutes to walk

Lots of shopping nearby and placed to dine out. Even had a cinema across the way. Premier was easy accessible though car stay a little bit further than we thought. Not as expensive as first thought. Shop anywhere and they will clear the park to sort for free along with premier inn doing this also. Quiet and comfy stay.

I booked a 4 night stay in an accessible room during the holiday period for £269 The room had the following issues; 1. Awful smell due to clogged shower drain and sink drain. The receptionist was able to partially unclog the sink drain, but the other issue remained. 2. Mucoid substance coming out of the sink pipe, making the water in the room unusable (see attached pictures and videos). I had to resort to buying bottles of water to brush my teeth, wash my hands, etc. I reached out to the hotel with the pictures and videos, and after a wait of almost 1 month, I was offered a "goodwill gesture" of £36. I wrote back saying that whilst I agree a full refund is not needed, the amount offered is almost insulting. The response I received was that they've considered my evidence but cannot do any more. I find this unacceptable for a hotel of such renown. Book a stay at your own displeasure.

Upon checking in the advisor seemed very aloof and inexperienced at first I was not clear that she worked there as she came and just stood over me whilst I was trying to figure out how to check in without introducing herself. I had to tell her I had never used premier in before and that I needed her help with the check in. It was a very bizarre experience as I have never had this experience visiting any other hotels. She handed me my card without the room number on it so I asked her where needed to go as she did not communicate this. I found her really rude and slightly odd. When I went up stair the lights kept cutting out because I took my card out of the slot as I wasn’t aware you have to keep it in the whole time.the room hsd not telephone . The room was located in a deserted place at the very end of the corridor of my floor and it was nightly inconvenience t too have to keep working downstairs every time I had a query. The room smelt very strongly of old coffee. The floor wasn’t hoovered properly and I did see a few toenails on the floor. One side of the bed also seemed damp from the cold. The cook was not very hygienic did not were gloves preparing my meal. I could see her from where I was sat in the dining area touching everything on the plate and putting her hands in the food and dessert while preparing instead of using utensils . This was very off putting for me and I couldn’t eat it.

We thoroughly enjoyed our stay here over the weekend. Staff were very friendly, my children loved the attention they received whenever we saw a staff member. Breakfast was delicious and so much to choose from, we loved every minute and will definitely be back.

Great hotel, amazing staff. Always consistent. I have stayed here on many occasions and always find the hotel to be just what we need. Lovely little bar to have a couple of drinks with visiting family and friends.

The room was comfortable and I have no complaints about that. However the breakfast service was terrible and I honestly can't say I got value for my money. The chef was late on Saturday and so the hot breakfast was delayed and you couldn't get a full breakfast at once without going back for different items at different times. Sunday was even worse as there were only 2 members of staff to clear and clean tables and again the hot food was slowly available and not enough. When the chef was asked it a bigger oven would prevent this issue, she said no less people eating. Even if this was meant as a joke, it was inappropriate for customers to hear, effectively saying that you'd like less customers visiting. So as far as the stay, it was very nice, but that incident did taint the experience.