提供 Spa 服務的奧因斯米爾斯酒店

簡單地說....這家酒店是現代的,非常乾淨。工作人員都很棒,酒店的位置很完美。整個區域都很棒,可以放鬆身心,而不會走太遠。我們能夠停車,步行去吃飯和購物。

簡短的版本。入住時門被刺穿打開,但房間看起來很乾淨。阿吉·華盛頓。離開前台親自處理了情況。我告訴她這不是麻煩,但她說我已經登記了我的所有客人和我的同事們可以處理剩下的,而我照顧你。她查看了一下房間後發現鎖壞了,並努力工作以配合我們的房間預訂。繼續保持我們的情人節週末計劃,不打。帶我們來到新房間,她點頭說很棒,那天晚上晚些時候又跟進了。週末開始的好,可能最終會朝着錯誤的方向走。詳細信息。檢查偉大的客戶服務所解決的問題。在我辦理入住手續時。情人節那天,我們很快收到鑰匙,而且語言清晰。我可以告訴你,我不得不靠邊看,因爲他們對屏幕說話。在這種情況下,矮個的主人眼神交流,而且很清楚。當我們到達外室時,門被扔了,門半開着。我從未經歷過這種情況,我驚慌失措,走進了一個乾淨的房間,清理垃圾桶和水槽。房間看起來沒有被打擾。我仍然覺得很困擾,就去前台,聽完我的故事,又聽完這裏告訴另一位客人,他們已經吃飽了,我正在協商,試圖在可比的房間挽救我的情人節週末。阿吉·華盛頓轉向她的同事,離開桌子和我一起看房間。我從未遇到過接待人員會走路或護送我到房間。現在我開始思考。這種服務水平最終會以我們沒有房間故事或我們擁有這間房間,但它正在吸菸或正在維修中而告終。到達後,她遵循了我從萬豪酒店裏從未注意到的規矩,我經常旅行。她徹底地檢查了房間,但在檢查之前,她先提供了一間新房間,但不是特大牀套房。她檢查房間,好像要寫報告。但不是要挑戰客人。因爲我對我說話時很敏感,如果收到的話,讓我決定你告訴我的是不是真的。回到桌子後,她停頓了一下,然後說好,我們取消了。我要把你轉到完全相同的房間。贏。很棒的感覺。問題解決了,我在這個過程中不必輸。還有阿吉。她發現鎖壞了,現在又說:“如果鎖壞了,門怎麼會開得半開着呢?”有了您這樣的人,我們會立即修好門,但我希望您在另一個房間。謝謝阿吉·華盛頓。感謝撞燈和提供很棒的客戶體驗。簽名。詹姆斯。迪士尼體驗培訓。迪斯尼世界弗蘭克科維DFSS黑帶大師。我知道你不知道我的背景。但說我受過客戶體驗訓練

The staff made an otherwise ok stay horrible. rude and unpleasant to deal with. i arrived at the hotel and i was greeted by a female staff that seemed out of it. when i asked to check in. I was told to wait! in a tone and manner that made it feel like i was bothering her. She then extended this rude tone to my guest. good hotel, staff needs improvement.

I’m happy to write Hampton Inn Baltimore/Owings Mills did not disappoint us. Hotel location is in a business park so it’s quiet and safe. It’s nice that they have a soft and softer pillows and are very comfortable bed. Our room is very clean and hallway carpet appears to be new and clean, breakfast is ok too. It’s the typical quick breakfast of scrambled eggs and potato.

到達時非常驚喜。現代酒店位於方便,安靜,看似安全的住宅區,停車方便,令人愉快,美學熱情,靠近便利設施,沒有商業噪音。住了兩晚。現代化的房間很棒,設施齊全,有全尺寸冰箱,洗碗機,微波爐,乾淨的碟子。很棒的客房服務人員。乾淨,乾淨,乾淨!多年來我住過的最乾淨的酒店房間。我喜歡通過房間的二維碼給客房服務人員小費的能力。我高興地這樣做了!浴室閃閃發光。優秀的現代窗戶陰影,可以阻擋外面的光線。更酷的酒店設施,如淨化水站,以填充您的水瓶,所以很棒!唯一的問題是一大羣人入住酒店,半夜有人在我上方的房間跑來跑去一個半小時,另外每個酒店都應該在走廊上放置標誌,告訴人們11PM之後QUIET TIME。有些高檔酒店這樣做是爲了防止我入住期間發生什麼,1AM人們在走廊大聲說話,沒有任何考慮其他客人睡覺,然後開始敲朋友的門。肯定會再次訪問 - 這是沙漠中的一片綠洲,是貧窮或普通酒店與一條主要喧鬧的高速公路旁,差評。沒有外面的噪音。沒有響亮的卡車吹響空調。沒有評論早餐,因爲我沒有時間嘗試。

We had a very nice desk clerk, but it seems no one, including her, thanks you for being a member any more. Nonetheless, we were given room 219. We had to ask for the extra blanket we had requested in the reservation. As this hotel is somewhat isolated, she told us how to find the local restaurants. The room was large and clean. It included a small breakfast table and two chairs at the table. The desk/office chair was one of the best I ever have used at a hotel. WiFi speed was okay at 27 Mbps up and down. We stayed 4 nights. There was no desk lamp and, as we learned over the next couple days, it appeared the room had been cannibalized for things, much like the military cannibalizes some aircraft to keep others flying. It started with a noisy fan that would not turn off on the heater/air-conditioning unit. The next morning I told the desk and they sent someone up immediately. The wall thermostat would not cooperate, so he fixed it so we could turn it off at the unit. Then I pointed out the missing desk lamp which takes a special plug. He thought someone must have stolen it and immediately found me another one. That evening my wife looked for the hair dryer before showering. There was none. She went to the front desk and they immediately gave her a brand new one, still in the box. Later we discovered there was no coffee maker or coffee in the room, but that was not a big deal. There also was no ice bucket, nor were there any cups of any type. The management offered to get us all of that, but we really didn't need it and told them they could stock those items after we had checked out. In addition to the missing items, people arriving late had a tendency to slam doors and the hotel, as it turned out, was very near the Baltimore northeast extension and we could hear the traffic all night. A smoke detector on the wall flashed a very bright light every 5 seconds (really have to ask who designs these things?) Breakfast was handled by a woman who obviously was overworked. (People no longer wish to take jobs: we saw ”help wanted” signs at every service industry stop we made, especially restaurants and hotels). On our second morning, for example, the cheese omelets and sausage ran out and people had to wait. On morning 3, breakfast included scrambled eggs but some kids had clogged up the pancake machine the day before, so it was not working. It was working again our last day there. Coffee ranged from so-so to good. The end result of all these issues was that the management gave us a partial refund which we certainly did not expect, but certainly appreciated.