奧因斯米爾斯有早餐的酒店

酒店很漂亮,酒吧和餐廳很舒服,但飲料價格非常高。 酒店提前入住,沒有收取任何費用,這是獎金。他們確實收取了200美元的費用 - 這將退還到我的帳戶,但我沒想到會收取費用。

這一定是我最糟糕的酒店體驗之一。我下午3點通過希爾頓app辦理入住手續,但我13歲的兒子和我直到晚上9點後才到達。下了電梯,整個走廊都散發着*********的味道。入住404房間時,房間很髒。在入住和到達之間,有人睡在牀上,電視開着,塑料袋裏裝着遙控器,還有打開的可樂罐和杯子放在梳妝檯上。我們仍然生活在一場大流行病中。這不僅不衛生,而且不安全。前台的那位同事人很好,他給我們換了房間。(他的名字叫阿德弗洛索)週一早上,我兒子和我下樓去吃早餐。他正在看食品展,女服務員居然告訴我兒子說沒有免費的食品,他必須爲食物付費。這種評論是沒有必要的。好像她暗示他要偷東西。這很冒犯。然後食品站的廚師就抱怨說有人送了好東西回來,要求按照他們喜歡的方式做,這不是你對待客人的方式。退房時,我要求更改付款方式,前台的服務代表剛剛退房。我必須讓經理退款並收取不同的卡。我因爲這個約會遲到了。向前走,我不相信我會再次呆在這個特定的地點,我當然不會向任何人推薦它。

簡短的版本。入住時門被刺穿打開,但房間看起來很乾淨。阿吉·華盛頓。離開前台親自處理了情況。我告訴她這不是麻煩,但她說我已經登記了我的所有客人和我的同事們可以處理剩下的,而我照顧你。她查看了一下房間後發現鎖壞了,並努力工作以配合我們的房間預訂。繼續保持我們的情人節週末計劃,不打。帶我們來到新房間,她點頭說很棒,那天晚上晚些時候又跟進了。週末開始的好,可能最終會朝着錯誤的方向走。詳細信息。檢查偉大的客戶服務所解決的問題。在我辦理入住手續時。情人節那天,我們很快收到鑰匙,而且語言清晰。我可以告訴你,我不得不靠邊看,因爲他們對屏幕說話。在這種情況下,矮個的主人眼神交流,而且很清楚。當我們到達外室時,門被扔了,門半開着。我從未經歷過這種情況,我驚慌失措,走進了一個乾淨的房間,清理垃圾桶和水槽。房間看起來沒有被打擾。我仍然覺得很困擾,就去前台,聽完我的故事,又聽完這裏告訴另一位客人,他們已經吃飽了,我正在協商,試圖在可比的房間挽救我的情人節週末。阿吉·華盛頓轉向她的同事,離開桌子和我一起看房間。我從未遇到過接待人員會走路或護送我到房間。現在我開始思考。這種服務水平最終會以我們沒有房間故事或我們擁有這間房間,但它正在吸菸或正在維修中而告終。到達後,她遵循了我從萬豪酒店裏從未注意到的規矩,我經常旅行。她徹底地檢查了房間,但在檢查之前,她先提供了一間新房間,但不是特大牀套房。她檢查房間,好像要寫報告。但不是要挑戰客人。因爲我對我說話時很敏感,如果收到的話,讓我決定你告訴我的是不是真的。回到桌子後,她停頓了一下,然後說好,我們取消了。我要把你轉到完全相同的房間。贏。很棒的感覺。問題解決了,我在這個過程中不必輸。還有阿吉。她發現鎖壞了,現在又說:“如果鎖壞了,門怎麼會開得半開着呢?”有了您這樣的人,我們會立即修好門,但我希望您在另一個房間。謝謝阿吉·華盛頓。感謝撞燈和提供很棒的客戶體驗。簽名。詹姆斯。迪士尼體驗培訓。迪斯尼世界弗蘭克科維DFSS黑帶大師。我知道你不知道我的背景。但說我受過客戶體驗訓練

寵物主人和小孩都小心!首先,這個位置雖然是無煙的,但氣味很可怕。在4樓,氣味幾乎讓人無法忍受。我住這個位置6/30-7/4因爲他們把自己標示爲寵物友好機構。第一天早上,我帶着我的狗去貼在狗散步區,發現草地上覆蓋着老鼠毒素,而不是在包裝箱裏或安全老鼠誘餌盒裏。不幸的是,我的狗被吞食了(軟餌--對於你們這些有小孩的人來說,就像地上的遊戲狗一樣)一些是因爲這家酒店嚴重疏忽。你到底爲什麼要在指定給狗的區域內放毒藥?!動物毒藥控制在幫助我拯救我的狗方面非常出色,酒店管理層花了4個小時與我聯繫。我不得不親自出去找從丟棄的廢紙中取出的毒藥的名字,以便提供給當地的寵物急診室。我的狗現在需要監測癲癇發作和內出血的跡象,由於使用了抗凝劑,這可能需要幾天到幾周的時間,更不用提,這種毒藥,二硫代酮,由於毒性極強,受到EPA的嚴格管制此酒店除了對“不便”表示同情外,還承擔了將狗狗和兒童置於危險之中的責任。他們只是清理了毒藥,照常進行。我要求和地區管理部門談談,但什麼也沒聽到。我再也不會在凱悅酒店住,會尋求法律行動並警告你們所有人在這個位置小心對待寵物和小孩。

I’m happy to write Hampton Inn Baltimore/Owings Mills did not disappoint us. Hotel location is in a business park so it’s quiet and safe. It’s nice that they have a soft and softer pillows and are very comfortable bed. Our room is very clean and hallway carpet appears to be new and clean, breakfast is ok too. It’s the typical quick breakfast of scrambled eggs and potato.

we loved the experience, first time there and it was peaceful, clean.

We had a very nice desk clerk, but it seems no one, including her, thanks you for being a member any more. Nonetheless, we were given room 219. We had to ask for the extra blanket we had requested in the reservation. As this hotel is somewhat isolated, she told us how to find the local restaurants. The room was large and clean. It included a small breakfast table and two chairs at the table. The desk/office chair was one of the best I ever have used at a hotel. WiFi speed was okay at 27 Mbps up and down. We stayed 4 nights. There was no desk lamp and, as we learned over the next couple days, it appeared the room had been cannibalized for things, much like the military cannibalizes some aircraft to keep others flying. It started with a noisy fan that would not turn off on the heater/air-conditioning unit. The next morning I told the desk and they sent someone up immediately. The wall thermostat would not cooperate, so he fixed it so we could turn it off at the unit. Then I pointed out the missing desk lamp which takes a special plug. He thought someone must have stolen it and immediately found me another one. That evening my wife looked for the hair dryer before showering. There was none. She went to the front desk and they immediately gave her a brand new one, still in the box. Later we discovered there was no coffee maker or coffee in the room, but that was not a big deal. There also was no ice bucket, nor were there any cups of any type. The management offered to get us all of that, but we really didn't need it and told them they could stock those items after we had checked out. In addition to the missing items, people arriving late had a tendency to slam doors and the hotel, as it turned out, was very near the Baltimore northeast extension and we could hear the traffic all night. A smoke detector on the wall flashed a very bright light every 5 seconds (really have to ask who designs these things?) Breakfast was handled by a woman who obviously was overworked. (People no longer wish to take jobs: we saw ”help wanted” signs at every service industry stop we made, especially restaurants and hotels). On our second morning, for example, the cheese omelets and sausage ran out and people had to wait. On morning 3, breakfast included scrambled eggs but some kids had clogged up the pancake machine the day before, so it was not working. It was working again our last day there. Coffee ranged from so-so to good. The end result of all these issues was that the management gave us a partial refund which we certainly did not expect, but certainly appreciated.