塔樓旅館(Tower House Guest House)

The only good thing about the tower house is the location, very central for everything. But it goes downhill from there, managers are non existent, very difficult to get hold of by phone and extremely rude and uncaring. The photos on their sites are of the two rooms they keep tidy for publicity and even they are not great. We arrived and had to phone, took several attempts for them to answer, they gave us code to keybox, let ourselves in, totally unmanned reception so had to phone again about which room we were in as no one was there. We were told that two rooms shared a bathroom which would have been ok but in reality The only bathroom is on the top floor with four flight of stairs and shared between 6 other rooms! So as you can imagine it was terrible to try and use the shower/ toilet as it was always occupied but we didn't really want to use it as it was so dirty with mould, mildew etc. We were in The little blue room, a small double but it wasn't a double bed but a queen size one so very small. There was a sink in a very dark alcove with no light as it was broken. The room itself was very dirty, stained carpet and bedding, dirty curtains, marks on walls, holes in the walls, large mark on one wall with holes where the bed head had been fixed to wall! Overall a very unkempt dirty room. The whole house had a feeling of disrepair, neglect, dirty, as if the owners couldn't be bothered. So sad to see a grade II listed building kept in such a condition. Feel that they just wanted peoples money and are uncaring of the condition of the house. We were not the only ones with similar complaints and concerns about broken and dirty rooms. When we complained we were told that it you don't like it then leave! We are writing to Oxford council ref the state of a listed building and the owners attitude towards visitors and contacting the other sites where they are listed to make people aware.

It was a brief stop over to visit our daughter. We were met on arrival and checked in. On entering our room it was like stepping into a sauna so we turned the heating off in the bedroom but we couldn’t turn off in the bathroom. The room could do with some general maintenance as the light behind the mirror in the bathroom didn’t work and neither did one of the bedside lamps. The showergel dispenser in the shower needed refilling. We had a pleasant stay, the hotel is very old and therefore due to the age of the property there are a few creaky floorboards and you can hear people moving around the property. Outside noise was quiet.

I’m on the fence about this place. It was in a safe area in a great location for tourists. Walking everywhere was not a problem. The guy that checked us in was nice and friendly. Online we chose 2 bedrooms with a shared bathroom. My and my daughter slept in one room, husband and son in another. We understood we were sharing a bathroom but there was another room sharing it with us. Probably just an American’s misunderstanding. It was a small but comfortable room. The bedding was clean. On the bad side- I was unhappy with the shower. It didn’t drain. Someone else’s stuff was left in there. The bedroom wall plaster was cracking and had lots of holes. It wasn’t dirty but I changed socks before getting into bed. It was a million degrees inside the room and I had to sleep with the window open even after turning off the heater.

Superb location and seemed clean. But creepy vibe. It’s technically up to scratch in hotel basics, but it’s weird, dilapidated, abandoned feeling. I booked for the 17th-century appeal, but found the whole experience offputting, if not downright uncomfortable.

Perfunctory 'welcome', reception the only nice part of the building. It is from 1700's so expected wonky floors etc, but shower fitting had been hanging off the wall for some time, soap container by sink empty, wallpaper peeling and lots of tatty decorating. Grossly overpriced

I am appalled by the response my partner has just had from this hotel. My husband has had this hotel booked since last year and we were looking forward to staying here in December (although after our recent call, we abruptly cancelled the booking) My husband is registered blind and has just been matched with a guide dog. Out of courtesy, as officially, it is against the law to refuse a guide dog as it is a service provider, he rang the hotel to let them know the situation and check it would be ok. He was then told by the member of staff ‘no we don’t want a disgusting dog here!’ Completely disgusted by your lack of customer service and your discriminatory approach to someone with a disability. We have reported you to the necessary authorities and hope that nobody else receives your absolutely shocking level of customer service.

The place is definitely not worth the pricing, even considering the really good location. Considering and accepting the "shared bathroom" option it was assumed that the bathroom is standardly shared for two rooms and is located next door to the room, while in fact it is shared for 9 rooms and located on another level of the building, requiring climbing the stares. The room is very tight and small. The cleanliness of the shared bathroom is not acceptable as the personal only attends property when there are new customers coming. No interim bathroom cleaning is performed.

A small hotel with a B&B feel. This is an old building, fitting with the town of Oxford with modern features like a flatscreen tv and wifi. The location is a side street but still in the heart of town. An easy walk to all that Oxford has to offer including the new shopping center.