Our day started a bit unfortunate. We arrived for our check-in on a Wednesday afternoon, it was around 6:30 p.m. we had just finished unpacking when we received a knock at the door. It was security saying there had been a noise complaint from the neighbors, saying they could hear us walking around. We have two toddlers, so their little fit definitely make loud noises as they run around the room. We didn't have any downstairs neighbors and didn't even think anything of it. It really took us by surprise as we were still putting away all of our things. The security was very kind about it, he was a little embarrassed about having to tell us because he said he could tell the kids weren't being rowdy and he said he couldn't hear anything outside when he waited for a few minutes. The next few days we were out most of the time. We had a chance to check out a pool, the staff was amazing! From the staff member playing games at the pool, to the great staff member at the jacuzzi late one night. It was amazing! That first hiccup was definitely a bit unfortunate because it made us not want to be in the room. We're appreciative of the staff but definitely will be asking for a room away from people next time.
翻譯