The island and resort are a stunning setting. The cocktails were good and the staff were friendly but unable to handle complaints.
I room was on a very steep hill down from and therefore back up to reception and pool area.
The room was clean and spacious but very dated. WiFi was adequate and balcony had beautiful views.
Being a bank holiday weekend, the resort hosted a loud party by the pool. The pool area needs maintenance and the spa was dirty. We paid over NZ$100 to use the private hottub but they brought us the Prosecco included in the price and left it unopened some way from us. The private hot tub had also been used by some off the party guests so it got cold quickly.
The pool area changing rooms were also dirty the next morning at 11:30.
When we complained the staff just shrugged.
Apparently breakfast was included on Sunday if you stayed on Saturday night but we weren’t told this until Monday on checkout. They did give us breakfast instead on Monday but only a choice of 3 basic things with no coffee included which we had to pay extra for.
I would come back to the island but not this hotel.
翻譯
Margaret
2024年1月30日
We were supposed to have an ocean view room and it had Nothing to speak of …!!!
No restaurant No yoga!
Very unhappy with what the site had shown .
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Adrienne
2024年1月4日
We liked the privacy and quietness and clean fresh unit we stayed in. The steps down were a little steep to access unit re being in our 70's. The dining area was lovely with great outlook. there was an awful outside light on the unit next door which shone directly into our windows at night. It would be better if it didn't stay on all night but was sensor only and switched off when no one entering the units during the night. Other than that it was a nice stay and perfect for our needs.
翻譯
Allison
2024年1月20日
Beautiful setting, friendly accommodating staff. The food in the restaurant was delicious!!
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Juzer
2024年1月5日
Staff was super friendly and very helpful anserwing all my queries patiently.
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Corne
2023年9月15日
Awesome views of the ocean. Amazing and friendly staff. The room was really spacious and clean.
I will definitely be going there again and will recommend Waiheke Island resort to all my friends and family that wants to stay for a weekend or longer in Waiheke.
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Tracey
2023年9月14日
Set up of the units was nice and spacious. As we were without a car we had quite a lot of steps to walk down and up from our unit. This wouldn't suit those less mobile.
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Indunil
2023年9月10日
A great stay, clean room and bathroom comfortable bed, vey spacious, all required amenities for a short stay. Breakfast included and of the 03 options , 02 of them were tasted, and they were so nice.
翻譯
住宿政策
入住及退房時間
入住時間:14:00-17:00
退房時間:10:00前
前台辦公時間:[週一-週日]10:00–16:00
自助入住:請聯絡酒店以獲取取得門卡/鑰匙的指示
如您會於入住時間以外抵達,請提前聯絡住宿
小童政策
此酒店歡迎任何年齡的小童入住。
嬰兒床及加床
所有房型均不可加床,亦不可加嬰兒床。
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住宿簡介
開業年份:2013
客房數量:24
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