宮殿精品酒店(Sarayi Boutique Hotel)

週六下午 4:00，接待窗口關閉……我看到一張紙條，上面寫著手機號碼，所以我打電話去接電話答錄機……留下一條訊息，然後開始四處閒逛。最後找到了一位管家，她說她會幫我辦理入住。給了我「唯一可用的房間」（是的，我已經預訂了），但這不是我預訂的。 歡迎來到101室！當您從前面進入酒店時，經過曾經用木板封起來的酒吧/餐廳，您將經過寬敞的大廳中的兩個公共廁所，然後您會找到通往 101 房間的門。明亮的燈光和噪音。那天晚上睡覺時經過大廳的每一位居民都是為了我！ 這塊黃金地段的「露台」是兩把戶外椅子，位於兩座 3 層樓高的建築之間的狹小空間內，只有十幾台空調機組在散發多餘的熱量，發出隆隆的聲音。 我預訂的房間的照片顯示這些房間位於飯店主樓和停車場之間的後面。那裡本來會更開心，但當我預訂我的房間時，只剩下五個房間了，所以我想我真的很幸運……不是一次愉快的住宿。 照片是我的煙霧偵測器。

Apart from the helpful lady on the phone regarding checkin details, there was no service. Stayed there for three nights, no top up of coffee, tea, shampoo, etc, (only enough for first day) ......no clean towels and no-one at the reception when I checked out at 10am on the last day. Apart from location there would be no reason for me to ever stay again.........very disappointed :( I stay in $30/night rooms in SE Asia and get better service.

The receptionist, Ashley was the nicest person. Very helpful, smiling and welcoming. The facilities were clean, comfortable and convenient to the Esplanade, outdoor dining and beach. I particularly liked the rooftop pool and dining space... very lovely. Some added fairy lights would be the cherry on top for bonus ambience.

Sarayi Hotel was in a great spot with a cafe at the front of the building that served a great breakfast. There was parking available at the rear of the building which was very convenient. Restaurants and cafes were all nearby , you just had to choose left or right. We were in a motel style room on the ground floor for 4 nights , the bed was good and there was a small courtyard area. laundry facilities available. only negative was the foyer lights are on all night

Location, location, location. Right in the heart of palm beach with easy access to beach and surrounding cafes and shops.

Great location, room was great and the rooftop pool is fantastic. Shaded area on the top floor beautiful quiet space to catch up on some reading.

All round Wonderful!

This hotel was both functional and at a handy location in the middle of Palm Cove. We had a 'courtyard view' room, with a sliding door opening out to a little outdoor area, but it rained all night so we kept it closed. We should have splurged for a 'mountain view' room. The room was big, with a couch and a very big TV. The bathroom was big and had a nice feel to it, with a window letting in a good amount of light and air. The bed was firm and very comfortable. The pillows were too poofy for me, and flattened under my head, so I used the small decorative cushion to sleep on which was the perfect height/firmness. The staff were friendly. It was a pity the in-house restaurant was closed - it looked pretty.

Very run down, old, smelly hotel. The bar inside is a building site. The service was the worst I have ever had, and we were not even able to check in because no one returned our call. We booked at 5pm and at 5.25 we attempted to call them, got diverted to a number in Brisbane. Left a message. We did 2 more attempts as we arrived a couple of hours later, and the reception was closed. We called a landline and mobile number as displayed, but still did not get an answer. So we left to go back home and finally received a call. When I explained the situation and asked for a refund they refused. I was aware at the time of booking that the rate was not refundable, and it would have been okay, but not getting back to us with check in instructions was not acceptable. Out of curiosity I called this Brisbane number that we were diverted to the next day after hours to see if it was in fact the hotel after hours number and the lady on the other end said, yes. So, we had a quick chat, but being a staff member only she could not further help. On top of this the manager is now telling me that the number I called in the first place, was a wrong number, even though I have got the evidence on my phone. Unbelievable. I can only suggest, find anything else if you need accommodation. They do not care about their customers.