Verified traveler
2023年11月11日
First off I'll start by saying that I did not know this was a time share. It took a little time finding the check in location. The room was clean, with ample lighting. I liked the little patio and full size refrigerator. My friend & I were able to enjoy the hot tub. The pool was a little too chilly for us.
The next morning we walked over to the JW Marriott before our noon checkout. It is beautiful. I quickly regretted not booking there. When we returned to our room (at 10:30 am) to pack up, our key card didn't work. At first I thought that it was a mistake- that the door was locked based on a 10:00 checkout. I went to the lobby (which is a completely separate building) for assistance. Christian apologized & reactivated my key card. I went back to the room... and still couldn't get in! I phoned and spoke with someone who said it was probably the battery in the door lock. She was sending someone over. We waited before returning to the lobby. Now there was a line that I had to wait in. When I finally got up to the counter, I was informed that a new battery was placed in the door lock after I left for my second trip to the lobby. This issue cut into our packing time. I asked if our checkout time could be extended. After all, a dead battery was on them, not me. It was a big inconvenience- 50 minutes were wasted! I was told it could not. No attempt to right this wrong! We rushed to meet the noon deadline, and the cleaning person was ringing the doorbell at 11:58! I won't return.
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