蘭開斯特羚羊谷舒適套房酒店(Comfort Inn & Suites Lancaster Antelope Valley)

Ive stayed here before and my fiance and I absolutely love it here !

Most staff is friendly, helpful and professional. Free breakfast is very helpful and accomadating. Housekeepers are great, and pool was nice. Spa needs service and no ice machine for 3 days plus now sucks. Experienced favoritism as far as managers giving different rates to different folks. Overall price was nice until last part of my stay no reason to raise to what it is now with all the defaults. Keep to yourself/be vigilient because there are usually 'suspicious' folks staying or lurking around.

The suite was nice and big, but there were no extra blankets and it smelled like smoke (I'm an ex-smoker, I know that smell). Our room wasn't cleaned the whole time we were there (5 days) - usually you have to specify when you DON'T want cleaning, not the other way around. We requested fresh towels and they said there weren't any, we had to wait for laundry to be done. Asked again the next day and they wouldn't give us any until we brought them our used towels. So weird. Only one ice machine in the whole building and it was broken. And they ran out of coffee at breakfast.

I need to say that the entire staff that we dealt with was very nice and accommodating. But, I need to give a special shout out to Justine. She went above and beyond to make us feel welcomed. She was always friendly and anything we needed, she was on it!!

La habitación con alfombra viejas y sucias las toallas estaban húmedas horribles como que no las habías cambiado

Great staff. My first choice room I paid for was not available. They did try to reach me about 45 minutes to check in to try to advise me. They found me another room so I wasn’t too upset. The jacuzzi suite for myself is always an extra treat. I reported the light fixture in the main sleeping area was flickering but I was only staying one night and there were plenty of other lighting options available so also not a deal breaker.

When u arrived at the property my bed linens were dirty. I helped change the sheets. I received no discount for this. The hallway carpeting was filthy. Prior to checking in the property called me to find out what time i would be coming. This was about 3 pm. I explained that i was at the hospital with my father who was dying. I assured them that I was coming. At 8:30 they called me again to find out when I was coming. Seemed very insensitive when I had already explained what was happening and assured them that I was coming. No plates for first breakfast, overall not a great experience.

Had a problem with checking into two rooms . First room the keys wouldn't work tired three different sets. Second room smells like **** and cigarettes. The lady at the front desk was trying her best to help me she gave me some air freshener to try and clear the smell and let the room air out with the windows open. But it was to strong of a smell and the bad part about it the room supposed to be no smoking room. But that didn't help the smell so they hard no other room to give me but the one with the keys not working and if I still have that problem in the morning they would try to give me another room. But the lady was so nice to walk up the room to make sure the keys work I didn't get her name but she works nights and she try her best but I get it she can only do so much on her part. But other then you got people smoking in the hallway stairs doors and kids running up and down the hallways. Breakfast bar was poor that all I can say about it juice machine wasn't working either of the days I was there.

Door handle in bathroom still had paint on it. Repair on wall in bathroom was very noticeable. No towels in bathroom they were located outside the bathroom. No pillows for hide a bed sofa.