帕拉凱斯普林斯小屋(Parakai Springs Lodge)

Worst ever experience at this place. Was told to leave a day before because they overbooked. Telling me I said will stay for one night but paid for two nights. Refused to get my one day money back. Had to end my holiday early and go home because of greedy staff. The hotel stunk no toilet paper. Got stopped by the cop trying to get out because shooting in the motel. Do not go here!!! Wasting your time and money.

I arrived at parakai springs the lady at counter had taken the full 280.00 dollers out of my accountas i was only supposed to be charge177.00 from you guys ,when questioned about it she said we had to sort it with exspedia and would not give her bosses number or would not make contact with exspedia,she then payed the 280.00 back in cash, we did not stay we were very angry as it was my partners 50th birthday,she had taken money 280.00 dollers out of my account with out my approval. As i said she then gave it back in cash i not happy

Stayed here once, never again. I think it was home to homeless or winz clients. Very rough foul mouthed tenants. Old run down place. Won’t be back I was only here for one night thank goodness. Internet photos are NOT correct likeness . If you value your life or vehicle DONT stay here. Should be shut down.

Requests for a late check in were not acknowledged. When I rang to check they told me I was not booked in and then rang back to say I was. I asked for a ground floor room as I was travelling by bike but got an upstairs room. They said they’d leave the room and laundry unlocked for me but neither was. When I went to try and find the room key I found one left out, but when I went to that room it was occupied. Thankfully I realised before I let myself in. The night manager found me and helped me out and was genuinely helpful but the offer to store my bike in reception didn’t work out when reception doesn’t open till “maybe 9”. Was left doing hand washing at midnight despite having specifically chosen a property with a guest laundry. Hoping I don’t break my neck trying to get my bike back down the stairs. So disappointed as it is a really beautiful property let down by poor organisation and communication. Don’t stay here if travelling by bicycle.

Tired and below average. The asset is quite tired with a general clean all over needed and some running repairs required in the rooms. Basic amenities not provided in the rooms. Not overly clean. For the cost - not worth it al all.

This is the third or fourth time we have stayed at this place as it offers a place to unwind and enjoy the warmth of the on site pool and the private spa in the deluxe room that we always book. Even though we are not from out of town we love to stay here

The spa was an absolute winner. Kithchen and equipment... stove, fridge and cutlery.... dismal. Would go again for the sia... I'd take my own utensils.

It was we expected it clean the bed was comfortable and the Lady at the front desk was very pleasant.

The unit was filthy. The carpets were marked and dirty. The walls were scuffed and in need of paint. The curtains had mould. This room was cleaned in a rush for us as we were told it was the only one available. I had to ask the cleaner to return and clean the unit which was riddled with cobwebs. She did not bother to clean the cobwebs in the bathroom. The cleaner was also asked to vacuum the unit, which was not done when she cleaned after the previous users. The linen was ripped and marked with felt colouring pens. Cockroaches were crawling along the wall behind the headboard. We moved our beds away. There was a constant odour in the room and the AC could not be switched off. This could have been the solution for the smelly room just keep the AC going non-stop. Room 4 was Disgusting, Filthy, and Shocking. Cleaning staff need sacking. The owner needs to step up and take responsibility. Do not stay here. Maria & Pauline