I paid for a five star hotel and had a two star experience: 1. The reception staff was rude. 2. The concierge gave us the wrong hours for the boat on the Seine. 3. The included breakfast at Brasserie Lutetia was awful. The menu was very limited, and the food was poorly prepared. One omelet came with incorrect ingredients. Another omelet came with a hair. We told the waitress about the hair, and she took the plate back to the kitchen. We expected that either the manager or the chef would come to our table to apologize and offer to remake the omelet. This did not happen. We waited for about ten minutes and, when no one came to our table, we just left. If you want a special five star hotel experience in Paris, do not stay at the Hotel Lutetia. If you do, you will be sorely disappointed.
翻譯